Maybe you set up your NetID password a while ago and forgot it.  This video shows you how to find your NetID, test the password you think it might be and create a new one so that you can begin using many of the technology services that the University provides.

Full-Screen view

Step 1:

Log into SOLAR (http://www.stonybrook.edu/solar) and click the NetID Maintenance link.

Step 2:

Click the link that says "Click Here to Set Up Your Security Question and Set Your NetID Password."
*You first have to create a security question and answer before setting up your NetID password.

Step 3:

Click the magnifying glass and select from a list of standard questions or enter your own question. Type your response in both fields. Don't worry about the change to upper case. Responses are not case sensitive. Click OK. Make sure that the question and response are easy to remember, but difficult for others to know.

Step 4:

You will be brought back to the NetID Maintenance page where you will now see three new buttons. Click "Set / Change NetID Password."

Step 5:

Enter your new password twice then click "Submit Password Change." 

Passwords must:

• Be at least 8 characters long
• Contain at least one number and one letter
• Not include commas
• Are case sensitive
• Be different than your last 5 passwords
• Not be changed more than every 2 hours

Step 6:

You will receive a confirmation message letting you know that your password change was successfully submitted. Please be aware that password changes take up to 10 minutes to process and take effect.

These instructions apply to Stony Brook University's NetID system.

Before Changing Your NetID Password

1. In preparation for changing your NetID password, allow yourself 30 minutes to complete this process depending on the number of devices you own.
2. We strongly recommend you update your NetID password from a desktop or laptop computer using a wired network connection (on or off campus).
3. Gather all your devices that you use to connect to Stony Brook services, including the network (WolfieNet), email, calendars, Blackboard, etc.
4. Quit all applications running on these devices other than a Web browser.
5. Turn off Wi-Fi on your wireless devices and laptop computers. To do this, go into the Wi-Fi settings on each of your devices and choose "Forget Network," "Remove Network," or "Disconnect from Network," (depending on what type of device it is).
6. Then go into your mobile device's Settings and turn on Airplane Mode.

Changing Your NetID Password

Step 1: Log into SOLAR (http://www.stonybrook.edu/solar) and click on the NetID Maintenance link.

Step 2: Click the link in the middle of the page that says "Click here to set or change your NetID Password."

Step 3: Enter the answer to your security question in the response field and click Verify. If you don't remember the answer to your security question, please call the Client Support Help Desk at (631) 632-9800.

Step 4: Click Set/Change NetID Password

Passwords must:

• Be at least 8 characters long
• Contain at least one number and one letter
• Not include commas
• Be different than your last five passwords
• Not be changed more than every two hours

Please note, passwords are case sensitive.

Step 5: Enter your new password twice and click Submit Password Change.

You will receive a message that confirms your new NetID password was successfully submitted. Please be aware that password changes take 10 minutes to process and take effect.

After Changing Your NetID Password

1. Wait 10 minutes and then hit the refresh button.
   
   
   
   
2. You will then need to change any saved passwords in your devices that grant you access to Stony Brook services, such as your password for WolfieNet-Secure, email, calendar, and other apps (e.g. Apple Mail, virtual machines, IMAP).
3. In your wireless device or laptop settings, turn Wi-Fi back on and turn Airplane Mode off.

Please Note

• If a device or application tries to log in with the old NetID password, after 10 attempts, you will get locked out of your account for 15 minutes. If this happens, you most likely need to figure out which service that saves your NetID password for auto-login, has not been updated. Update the password, wait 15 minutes, and try again.
• If you access shared folders, you may have to remap your shared drives.
• For further assistance, please contact the Client Support.

A NetID password lockout occurs after 10 erroneous login attempts. Lockout can occur when you change your NetID password without immediately updating it on all mobile devices that store passwords for automatic login on certain applications such as email and WolfieNet-Secure. Lockout freezes your account, so if on the 11th attempt you enter in the correct password, it will not be accepted.

Notes on NetID Password Lockout

• You are locked out after 10 incorrect-password login attempts.
• A mobile device trying to connect using a previous password can cause lockout.
• The lockout-period is 15 minutes. You can try logging back in after the 15-minute lockout period.
• You can determine your Lockout status in SOLAR:

1. Log into SOLAR
2. Click NetID Maintenance and then select Click here to set or change your NetID password
3. Answer your security question and Verify
4. Click the Set/Change NetID Password button
5. On the Set NetID Password page, view your NetID Locked Out status
   

How to Avoid Being Locked Out for Mobile Device Users

Mobile Devices (e.g., tablets, smart phones) trying to connect using your old password can cause lockout. To avoid this, be sure to put all mobile devices in Airplane Mode Before changing your NetID password in SOLAR.

What To Do If You Get Locked Out

Contact Client Support for troubleshooting assistance.

If you will be graduating, transferring, resigning, retiring, or taking a leave of absence from Stony Brook, please be aware of the University's NetID activation/deactivation business rule which affects access to other University systems and computing resources.