Listening to individual perceptions (how people "feel") about their experiences interacting with DoIT support or services. We want to demonstrate we care about availability, reliability, accessibility, performance, and satisfaction when it comes to our support and services. This priority also includes communications, feedback, outreach, consultation, and education.

Goals

• Implement and strengthen service management competencies in an effort to deliver the right high-quality services that exceed expectations.
• Provide campus constituents with expertise and services that meet and exceed their instructional, research and administrative expectations. Promote these services efficiently and effectively utilizing responsive design to user needs.
• Institute an ongoing process for assessing our services internally and externally to provide meaningful data to drive decision making, including direct and indirect evidence.
• Continue to improve internal and external communications through multiple modalities with a focus on relevance and clarity. Develop DoIT’s communications strategy, experiment and explore new social mediums for user engagement, feedback, and training. Highlight the efforts, people, collaborations and use of technology by Stony Brook faculty, students, researchers. Convey more insight and implications (not just facts) of what is driving innovation, discovery and change at Stony Brook.
• Align faculty, staff, researcher and student engagement efforts with institutional priorities, maximize ROI through improvements in the teaching, learning, research and administrative environment, with special emphasis on the University's student success initiatives.
• Develop a dynamic, transparent campus technology plan that provides a road map, benchmarks, success metrics, data and analytics.

Support data driven decision making, provide and support an analytic infrastructure.

Goals

• Focus on developing and deepening Stony Brook's analytics capabilities encompassing data capture through delivery in an effort to improve operational effectiveness, teaching, learning, advising, and research analytics.
• Develop performance measurement and network testing systems that are regularly used to characterize the network and are available for troubleshooting.

Physical & Virtual, Hardware & Software, Facilities, Network

Goals

• Improve our infrastructure to be more: 1) reliable, 2) agile and elastic 3) cloud-oriented and cloud-aware.
• Invest and implement in technologies that support key campus research and scholarly activities, and support multi-institutional collaborations and partnerships.

Risk Management, Compliance, Policy, Incident Response Capability.

Goals

• Improve our ability to: 1) identify threats to our data and privacy, 2) protect institutional data and privacy, 3) detect attacks and intrusions, 4) respond to identified risks and detected attacks, 5) recover from security incidents.
• Build a portfolio of technologies that provides the capability to identify, classify and secure sensitive data.
• Build a framework for managing risk.
• Put Stony Brook in a position to accept and receive any research opportunities that it chooses to pursue.