Classroom Technology and Support Solutions
Resources and information about General Purpose Classrooms including:
- Technology in the classrooms
- Support sites and contact
- Equipment check-outs
- Best Practices & Guides
- Classroom features
With Support Offices located in East and West Campus, we are easily accessible to provide immediate support, phone or in-person, to those in General Purpose Classrooms.
Our offices can also provide equipment to use in the buildings they are located:
- Frey Hall
- Javits Lecture Center
- Health Sciences Center (HSC)
As well as provide equipment to use elsewhere on-campus:
- Javits Lecture Center
Additional information about these services and locations can be found below. Please take advantage of the links in the banner above to quickly jump to different parts of this page.
Links to the right address common requests such reporting an IT issue, making an equipment reservation request via the online portal, and finding information about equipment over-the-counter and in classrooms.
Classroom Support Locations
We are always available during our opening hours to provide support in various methods. These are highlighted below. Please refer to our Hours of Operation for when you can expect service.
Visit any one of our Service Counter locations for assistance with presentation media, to schedule a training, or to borrow available portable equipment for your instructional needs!
Call-in to any one of our Service Counter locations for remote assistance with presentation media, to schedule a training, or to request available portable equipment for your instructional needs!
Support Staff can assist on-site with requests for assistance with presentation media, demonstrations for best practices, and classroom technology trainings.
Users can report their own issues via the IT Service Portal.
Equipment Reservations
Equipment is available for academic purposes. It can be used in any location on the Stony Brook campus. Please watch the video and read our policy on equipment loans. If you have any questions, please don't hesitate to reach out to us at classrooms@stonybrook.edu.
The equipment we provide is self-service setup and operation. Training can be provided upon request. Device manuals, guides, and technical specs can all be found on the device's page in the Patron Portal.
Please make equipment requests minimally 24 hours in advance of the time you wish to pick up the equipment. Not doing so may not provide us ample time to review the request and could also result in equipment not being prepared in time.
Portable Equipment
Full-time Staff and Faculty can request portable equipment for classroom instructional purposes online at any time by selecting the link "Make an Equipment Reservation" below. Walk-in requests are also possible by visiting our office in JLC 104 during normal business hours. Please note that equipment may not be fully readied (charged, synced, updated, etc.) for requests that are not made in advance.
Please refer to the link below for our policy on who may borrow equipment and guidance on how to acquire approval.
Reservation approval is contingent on device availability, purpose of the equipment request, and location. Classroom Technology & Support Solutions does not provide equipment for off-campus use.
You can also access an accompanying slide show by clicking here:
Classroom Information
If you would like information about the media system interface in a general purpose classroom, please locate it by area below. The links will provide an overview of the technology to quickly get you started.
Unlisted rooms are not supported by Classroom Technology and we unfortunately cannot provide information about the technology or capabilities of other spaces.
Use this link to access an overview of the technology capabilities of each supported classroom.
Supplies such as dry erase board cleaner and paper towels, markers and erasers, chalk and chalk erasers are maintained by Classroom Technology. These are restocked weekly and throughout the semester. However, if you find your room to be lacking in supplies, please let us know! Our contact information is posted at the bottom of this page.
West Campus
Health Sciences Center - East Campus
Media Systems Engineering team provides level 2 and 3 technical support of the audio/visual integrated experience in learning spaces across our many campuses.
Retired Services
Follow this link to view information about tools and technology that is no longer supported by Classroom Technology & Support Solutions. This page is regularly updated throughout the year as classroom systems are updated.
Our Partners
Here are some of the other areas we closely work with at Stony Brook University.
The dedicated staff in these departments can provide help and information on topics or issues they specialize in.
The Center for Excellence in Learning and Teaching (CELT) is dedicated to supporting Stony Brook University faculty with their teaching using inclusive, student-centered, and evidence-based learning and teaching practices.
Health Sciences Academic Support provides ancillary academic services to the five Health Science Schools of Dental Medicine, Health Professions, Medicine, Nursing and Social Welfare, and the Program in Public Health.
Academic Technology Support offers services, training, and support for the technologies directly related to teaching and learning. This includes the Learning Management System (currently Brightspace), lecture capture setup and training (ECHO 360), Student Response Systems ("clickers") setup and training, amongst others.
Please Contact
All West Campus, Frey Hall and HSC users can contact us via the following methods.
The best way to submit a help request is via our support portal
Submit Help Request