IT Service Portal

For the fastest response, log in to the Service Portal with your NetID and password to report issues or make requests for IT services.
The DoIT Service Desk will be prioritizing answering help tickets submitted through the Service Portal.

 

Tips on Creating a Service Ticket

For quick resolutions, it is important to submit as much information as possible.  When describing your issue, here are things to include, if applicable:

  • Where you are seeing the problem
  • The error message and code
  • A screenshot of the entire screen, including the time, using the attachment button
  • The browser you are using
  • The application, software, or service you are using, including any addons
  • The course ID and section
  • The name, email, and status of person you are trying to collaborate with
  • When the issue started to occur
  • What you are trying to accomplish
  • Steps to reproduce the issue and things you’ve tried to resolve the issue

Example: My camera isn’t working properly in meetings.
Better: When in a Zoom meeting, I don’t see my video.  I see a black box where my video should be.  This is for class SBU 101.01.  It worked yesterday on my old laptop.  Today, on my new Windows laptop, it isn’t working.  To resolve the issue I left the Zoom and went back in but I am still having the same problem.

Video Demonstration

Check the Status of Your Tickets

You can check the status of your tickets by click ing on My DoIT Tickets:

 

Submit a Request

Log in to the Service Portal with your NetID and password to report issues or make requests for IT services.  Your ticket will be automatically routed to the DoIT team best suited for troubleshooting based on the information you provide.

Benefits

Save Time

The Service Portal will automatically populate your name, email address, and contact number (faculty/staff only) based on your login. This saves you time when submitting a request and frees up Help Desk staff to spend more time assisting you with your issue/request.

Right Help Every Time

In instances where first level troubleshooting is not necessary, ticket auto-routing will allow users to receive faster access to the appropriate DoIT team to address their concern.

Data to Drive Decisions

IT Service Portal will provide data to fuel project prioritization, strategy and IT investment. This means problems with services can be more easily identified and resolved, and business needs that are not being met by the current IT Service Portfolio can be addressed through proper funding and implementation.

Getting Help


The Division of Information Technology provides support on all of our services. If you require assistance please submit a support ticket through the IT Service Management system.

Submit A Quick Ticket

Please Contact


Customer Engagement and Support