ITSM (IT Service Management)

Log in to the Service Portal with your NetID and password to report issues or make requests for IT services. Your ticket will automatically be routed to the DoIT team best suited for troubleshooting based on the information you provide.

 

Submitting a Service Request

Watch this 1-minute video about creating a service ticket and checking the status of current tickets.

ITSM (Information Technology Service Management) is the system by which DoIT manages the support and delivery of IT services.

Submit a Request

Log in to the Service Portal with your NetID and password to report issues or make requests for IT services.  Your ticket will be automatically routed to the DoIT team best suited for troubleshooting based on the information you provide.

Benefits

Save Time

The Service Portal will automatically populate your name, email address, and contact number (faculty/staff only) based on your login. This saves you time when submitting a request and frees up Help Desk staff to spend more time assisting you with your issue/request.

Right Help Every Time

In instances where first level troubleshooting is not necessary, ticket auto-routing will allow users to receive faster access to the appropriate DoIT team to address their concern.

Data to Drive Decisions

ITSM will provide data to fuel project prioritization, strategy and IT investment. This means problems with services can be more easily identified and resolved, and business needs that are not being met by the current IT Service Portfolio can be addressed through proper funding and implementation.