For quick resolutions, it is important to submit as much information as possible.  When describing your issue, here are things to include, if applicable:

• Where you are seeing the problem: Windows computer, Mac, iPad, phone (and type), lab computer
• The error message and code
• A screenshot of the entire screen, including the time, using the attachment button in the ticket system
• The browser you are using
• The application, software, or service you are using, including any addons
• The course ID and section; the zoom meeting ID, link or meeting name.
• The name, email, and status of person you are trying to collaborate with
• When the issue started to occur
• What you are trying to accomplish (sometimes knowing what you want to get out of something helps us provide solutions)
• Steps to reproduce the issue and things you’ve tried to resolve the issue

*Please do not put in a ticket on behalf of a student.  If a student is having a problem they should create the ticket so we can communicate with them directly.

Example: My camera isn’t working properly in meetings.
Better: When in a Zoom meeting, I don’t see my video.  I see a black box where my video should be.  This is for class SBU 101.01.  It worked yesterday on my old laptop.  Today, on my new Windows laptop, it isn’t working.  To resolve the issue I left the Zoom and went back in but I am still having the same problem.

Video Demonstration