IT Service Portal

For the fastest response, log in to the Service Portal with your NetID and password to report issues or make requests for IT services.
The DoIT Service Desk will be prioritizing answering help tickets submitted through the Service Portal.


Submitting a Service Request

Watch this 1-minute video about creating a service ticket and checking the status of current tickets.

ITSM (Information Technology Service Management) is the system by which DoIT manages the support and delivery of IT services.

Submit a Request

Log in to the Service Portal with your NetID and password to report issues or make requests for IT services.  Your ticket will be automatically routed to the DoIT team best suited for troubleshooting based on the information you provide.


Save Time

The Service Portal will automatically populate your name, email address, and contact number (faculty/staff only) based on your login. This saves you time when submitting a request and frees up Help Desk staff to spend more time assisting you with your issue/request.

Right Help Every Time

In instances where first level troubleshooting is not necessary, ticket auto-routing will allow users to receive faster access to the appropriate DoIT team to address their concern.

Data to Drive Decisions

IT Service Portal will provide data to fuel project prioritization, strategy and IT investment. This means problems with services can be more easily identified and resolved, and business needs that are not being met by the current IT Service Portfolio can be addressed through proper funding and implementation.

Getting Help

The Division of Information Technology provides support on all of our services. If you require assistance please submit a support ticket through the IT Service Management system.

Submit A Quick Ticket

Please Contact

Customer Engagement and Support