Zoom Troubleshooting Tips (Signing In, Microphone, Blackboard, General Issues)

Audience: Faculty, Staff and Students

This KB Article References: Zoom, Zoom for Faculty, Zoom for Students
This Information is Intended for: Faculty, Staff, Students
Last Updated: August 11, 2020
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General Issues

If Zoom isn't working as expected, you might have set up your Stony Brook Zoom account incorrectly. Start by following the login instructions here to set up your account in an incognito browser window.

Issue joining Zooms in the Zoom app/program/client

If you can't join a Zoom session with the Zoom app/program (perhaps because your Zoom client isn't upgraded), join in a web browser: Click the Zoom link from calendar or email (or copy the link and paste it into a browser). In the Open Zoom Meetings window, click 1) Cancel and then 2) start from your browser.

join zoom from browser

1001 Error in BlackBoard

If you received an error logging into Zoom from Blackboard, follow the login instructions here

  • Make sure you log in from a private or incognito browser window and you log in to this URL: stonybrook.zoom.us

2008 Error Code when signing into a Webinar

This error appears if you've set up your online session as a Webinar. We do not have a license to use the Webinar feature in Zoom. Currently, all online sessions must be created as Meetings.

Zoom's Error Code definitions


No Phone-in Number

If you are creating meetings and do not see a phone number for guests to call in, you may not be logged in to Stony Brook's license of Zoom even though you used your Stony Brook email address. 

Follow the instructions for logging in but ensure that you log in from a private or incognito window: https://it.stonybrook.edu/help/kb/getting-started-with-your-stony-brook-zoom-account


Waiting Room Isn't Working

If you've enabled the waiting room yet attendees can get in without having to be admitted, check to see to whom you've given Scheduling Privileges. Anyone you've given scheduling privileges can get right in without waiting. Learn more about Scheduling Privileges.


Problems with Audio on a Windows Computer

For a quick workaround, simply call into the meeting with your Mobile Device and troubleshoot later when you have more free time.

See Zoom's article on Testing Computer or Device Audio

Upon entering a Zoom meeting, if it does not detect your microphone, like depicted: 

you can click Test your Speaker and Microphone for the testing wizard that will walk you through. 

  • If you do not see this option and are already in the meeting room, click on the arrow next to the microphone button and select Test Speaker & Microphone

You can also test your microphone in your Windows Sound Settings. See video: https://youtu.be/maBxwtT2Kp8

If Zoom still fails to locate your microphone, it is either defective or if you are using an internal laptop microphone, you may need to update your audio drivers. Contact Support for help on this.

 

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