Loading system status...

Clearing Browser Cache

Audience: Faculty, Researchers, Staff, Students and Teaching Assistants

This KB Article References: Google Chrome, PeopleSoft
This Information is Intended for: Faculty, Researchers, Staff, Students, Teaching Assistants
Last Updated: April 07, 2016

Web browsers (e.g., Internet Explorer, Firefox, Chrome, Safari) store some data from web pages in your computer in what's called the cache.

Why Clear Your Cache?

You may need to clear this cache in the following situations:

  • After a PeopleSoft/SOLAR upgrade
  • Errors when using Work-At-Home VPN
  • When experiencing unexpected behavior from a website
  • Browser is slow or unresponsive

How To Clear Your Cache

To clear the cache, first access the cache settings and then select the appropriate options for your browser:

Chrome, Firefox, Internet Explorer

  1. Open Chrome, Firefox, or Internet Explorer and press the following on your keyboard:
    • PC: Ctrl + Shift + Delete
    • Mac: Command + Shift + Delete
  2. Based on the browser you are using, select the appropriate options:
    • In Chrome chrome icon,  for Obliterate the following items from, select the beginning of time; then select Cookies and other site and plugin data and Cached images and files and click Clear Browsing History.
      clear browsing data chrome
    • In Firefox Firefox icon, for Time range to clear, select Everything; then click Details and select Cookies and Cache. Then click Clear Now.
      clear browsing data firefox
    • In Internet Explorer IE icon, check off Temporary Internet Files and Cookies.  Then click Delete.

Safari

  1. Open Safari safari icon 
  2. Access clear cache options by selecting Safari (in the top left next to apple iconand then Clear History and Website Data. 
    Safari menu with Clear History and Website Data ... selected
  3. For Clear select all history, and then click Clear History.
    safari clear cache
     

Additional Information


Getting Help


The Division of Information Technology provides support on all of our services. If you require assistance please submit a support ticket through the IT Service Management system.

Submit A Ticket

Supported By


Client Support