Web browsers (e.g., Internet Explorer, Firefox, Chrome, Safari) store some data from web pages in your computer in what's called the cache.

Why Clear Your Cache?

You may need to clear this cache in the following situations:

• After a PeopleSoft/SOLAR upgrade
• Errors when using Work-At-Home VPN
• When experiencing unexpected behavior from a website or browser-based software (e.g., Google Mail/Calendar/Drive, Zoom within Google)
• Browser is slow or unresponsive

How To Clear Your Cache

To clear the cache, first access the cache settings and then select the appropriate options for your browser.  Once you clear cache, close and reopen the browser:

Chrome, Firefox, Internet Explorer

1. Open Chrome, Firefox, or Internet Explorer and press the following on your keyboard:
   • PC: Ctrl + Shift + Delete
   • Mac: Command + Shift + Delete (use the Delete key next to the +)
2. Based on the browser you are using, select the appropriate options:
   • In Chrome ,  for Time Range, select All time; then check/select Browsing history, Cookies and other site data, and Cached images and files and click Clear Data.
     
   • In Firefox , for Time range to clear, select Everything; then click Details and select Cookies and Cache. Then click Clear Now.
     
   • In Internet Explorer , check off Temporary Internet Files and Cookies.  Then click Delete.

Safari

1. Open Safari  
2. Access clear cache options by selecting Safari (in the top left next to ) and then Clear History and Website Data. 
   
3. For Clear select all history, and then click Clear History.
    

iPhone/iPad

Safari Browser

Go to Settings > Safari > Clear History and Website Data > Clear History and Data

Chrome iOS App

Follow these instructions:  https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DiOS&oco=2

Android

Chrome Android App

Follow these instructions:  https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DAndroid&oco=2

All Other Installed Browsers on Mobile Devices

For installed browsers, go to the app directly (not the device's Settings App) to find the option to clear your cache and history.  Some browsers like Duck Duck Go do not save website files.