Troubleshooting Your Stony Brook Zoom Account (or Set up Your Zoom Account Again to Fix Issues)

Even if you've used Zoom before, the first time you use your Stony Brook Zoom Account, start by signing in at and then enter your NetID and NetID Password.   

Audience: Faculty, Staff and Students

This KB Article References: Zoom, Zoom for Faculty
This Information is Intended for: Faculty, Staff, Students
Last Updated: August 31, 2022
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In this article you will learn how to properly log into the Zoom Web Portal at:

For more features, download and install the Zoom Client for your computer:

*Some features only work in the Zoom Client.



If you paid for your own Zoom Pro account with your email address, to add your account to Stony Brook's Zoom, submit a request to Zoom indicating you want to have your personal account integrated with your employer's account and provide our domain, "" (it may take a few days before Zoom works with you to resolve this).
If you're having issues with your Zoom account (you can't host your own meetings, people say you're signed in as a guest, you can't access meetings requiring authentication) follow these instructions in an incognito browser window to set up your account correctly. Also, ensure that you are logged in correctly in the Web, App and Google Calendar 

Sign into your Stony Brook Zoom account in a browser

  1. Open Chrome (or another browser like Firefox or Safari)
  2. Open an incognito (private) browser window using the keyboard shortcut ctrl + shift + N on Windows or command + shift + N on Mac.  Using an incognito browser will ensure that you will not be automatically logged in with a saved username and password.
  3. In that incognito browser window, go to
  4. Click Sign in and sign in with your NetID and NetID Password
  5. If you had an existing Zoom account and are prompted to link or transfer from your account, follow the prompts to do so and look for a confirmation email.
  6. Your Zoom Account displays
  7. Be sure to download and install the Zoom Application to your device to be able to use all Zoom features.

Learn more about Getting Started with Zoom

Ensure that you are logged in correctly in the Zoom Web Portal , Zoom Client and Google Calendar

Additional Information

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The Division of Information Technology provides support on all of our services. If you require assistance please submit a support ticket through the IT Service Management system.

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