Keep Working

If you need to work from a different location, use the tools and preparations on this page. 

And as always, remember to make sure your devices are secure before working.

Starting up Your Computer

If you haven't used your device recently, it may need updates before you can use it

When you use it again for the first time

  • Your computer may take hours to complete updates that built up while your computer was “offline”
  • The computer may need to reboot multiple times to properly install the backlog of updates
  • Do not forcefully turn off your computer in the middle of these updates. It is normal for the machine to appear “sluggish” during an update
  • Once your computer has completed the updates, you should be able to use your computer just as you would normally
  • If you have a wireless keyboard or mouse, the batteries may need replacing
  • Plan to restart your computer at the end of your workday just in case there are additional updates that need to be finalized overnight
Your computer may need updates and might not be ready to use right away.



Access from Anywhere

Most key services, such as Google Apps and Brightspace, are available from any computer. As always, remember to make sure your devices are secure before working! 

Access Directly

You can access the following tools/programs directly

Access with RD Gateway and Duo

If you are off campus, to access these tools/programs, you'll need to use RD Gateway with DUO*

*Here's how to access these:

*How to Map a Drive to/Access a Shared Departmental Folder on a Local Computer:


Prepare Your Computer

To connect to your work computer from elsewhere, prepare these:

Prepare Your Phone

Make a Telephony request to 

You can also call into your voicemail from any phone.

Set up Backup and Sync

If you have files* you need to access from elsewhere, you can use Google Drive Backup and Sync to sync folders from your computer with Google Drive so you can access those files from your home computer
*does not work for department shared folders

Hold Meetings

You can use these tools to hold meetings with participants from multiple location

  • Zoom for video/audio conferencing, screen share, whiteboard, recordings, and more New!

  • Google Meet for video conferencing (not available for School of Medicine and School of Dental Medicine)

Videos on SBU Connectivity Tools

View in a separate window

Recommended Services

In an effort to maintain efficiency and reliability of computer equipment at Stony Brook University, DoIT's Customer Engagement and Support department has instituted software support standards.

Google Apps for Education is the primary email system for everyone at Stony Brook University except Hospital employees and members of the School of Medicine and School of Dental Medicine. Stony Brook's Google Apps suite of products includes Mail, Calendar, Drive, Contacts, Sites, Groups, Hangouts and a host of other applications to enhance communication and real-time collaboration across campus.

Google Calendar is the calendar feature offered with Google Apps for Education. It allows users to easily create, share, edit, and delete meeting invitations, calendar events, and tasks. These are easily accessed and synced between computers and mobile devices.

Google Chat is a collaborative messaging tool. It allows you to chat, share content, schedule meetings, and more in a shared space with your team or 1-to-1. And all of your teams can have their own chat Spaces, for collaborating on documents and assigning team tasks. You can even create external Rooms to collaborate with people outside Stony Brook.

Google Drive provides a single place to store, create, sync, and share documents, files, and folders of all types.  Access files anywhere - at your desk, from home, or on a mobile device. 

Use Google Meet for video conference meetings and screen sharing with up 100 participants.

In an effort to maintain efficiency and reliability amongst computing equipment on the Stony Brook University Campus, the Division of Information Technology's Customer Engagement and Support department has instituted Hardware Support Standards.

Kace allows users to install pre-approved software packages on their Stony Brook managed Windows computers at their convenience.

Stony Brook University uses PeopleSoft as its core administrative system for managing Financial, Human Resources and Student Administration operations.

Qualtrics is a hosted survey and research tool that Stony Brook University has subscribed to in order to conduct quality surveys with the end result of collecting and analyzing data. It is available to all students, faculty, and staff who have an active NetID.

Qualtrics cannot be used for clinical purposes or to collect data considered Protected Health Information (PHI). Confirm with IRB if you can use Qualtrics for your research.

The Virtual SINC Site provides a way for students, faculty, and staff members to access site-licensed, academic software titles directly from their personal computers from either on or off campus 24 hours a day, seven days a week. Students can also use the Virtual SINC Site to access the Print From Anywhere service using any device or operating system.

Announcement - Virtual SINC Site now requires DUO 2-Step Login.  

Zoom is a video and audio conferencing tool with easy collaboration, chat, screen sharing and more across mobile devices, desktops, and telephones.

Get the Zoom Desktop Client and sign in with SSO (NetID and NetID Password) to ensure you get into every Stony Brook meeting!


For Help & Support Information

If you have any questions regarding the content on this page please contact


Customer Engagement and Support