Unified Communications Technology
- Unified communications technology will eventually allow you to seamlessly collaborate with other people, even if you are in separate locations. You will be able to quickly locate people by accessing an interactive directory, engage in text messaging sessions, and escalate sessions to voice calls or one on one video calls if desired.
- Presence will allow you to see if someone you're trying to contact is available.
Mobility
- Stony Brook's VoIP system will bring you greater mobility. Hand off calls in progress from your cell phone to desktop phone and back to your cell phone for true mobility. This will allow you to take advantage of Wi-Fi technology where available, while saving on billed cellular minutes. When you originate phone calls from a non-Stony Brook device defined in your profile, the caller ID will appear to be sent from your Stony Brook telephone number.
- Publish your Stony Brook telephone number and choose which device you answer calls on, (cell phone, desk phone, home phone, PC/laptop, or tablet for one-number service).
Cisco Webex Features
Calling
Use intelligent routing, hold / retrieve, IP Phone control
Messaging
Use chat with reactions and threading
Enterprise-grade Security
Integration with DLP, Cisco CloudLock-ready or 3rd-party CASB integration
Getting Started
1st: Set Up Your Account
Start by setting up your Cisco Webex Account.
- In a web browser, go to settings.webex.com/login
- Enter your @stonybrook.edu email address and NetID password
Manage Account
From the user portal, manage and configure features and settings: check your voicemails, set up mobility settings, manage incoming call settings and Schedule Settings, view the Directory, and see call history.
As an end user, the calling user portal enables you to manage voicemail and configure your user features and settings, such as:
- Reset your Voicemail password
- Listen to your Voicemail messages
- Delete your Voicemail
- Manage Voicemail Notifications
- Call Forward
- Set Do Not Disturb
- Block unwanted calls
Voicemail
Setting Up Your Voicemail
From your desk phone:
Step 1
Dial X24411 from your desk phone.
Step 2
If you are off campus and prompted for your ID (5 digit extension)
Step 3
Enter the temporary PIN 753489.
Step 4
Follow the prompts to set up a new PIN. (6-24 digits, no patterns eg: 121212, 222555,88888888, etc
For Soft Phone Users
- Type settings.webex.com into your browser and enter your email address and hit sign in
- Sign in through single sign-on
- Hit reset pin and set a new password
Voice Mail Prompts
Main Menu
[1] To access your voicemail box
- Press 1 to listen to Messages ( New/ Saved message)
- Press 2 to change your busy greeting
- Press 3 to change your no answer greeting
- Press 4 to change your extended away greeting
- Press 5 to compose and send message
- Press 7 to delete all messages
- Press * to go back to the Voice portal
- Press # to repeat the menu
[3] To go to the greetings menu
- Press 1 to record your name
- Press 2 to listen to your recorded name
- Press * to go back to previous menu
- Press # to repeat the menu
[8] To change your passcode
- please enter your new password then press the # key
- Press * to go back to previous menu
[9] To exit the voice portal
(#) To repeat the menu
Listening to Messages
[2] Repeat message
[#] Save message
[7] Delete message
[4] Reply to message
[5] To play the message envelope
[6] To skip to the next message
[9] Additional Options
(1) To Reply to this message
(2) To Forward this message
(3) To go back to the previous message
(4) (#)To repeat this message
(*) To go back to the previous menu
[#]-[#] Skip to next message
[*] Cancel playing message
[*] Previous message
[1]-[6] Next message
Password and Lock Reset
- Type settings.webex.com into your browser and enter your email address and hit sign in
- Sign in through duo
- Hit reset pin and set a new password
VoiceMail to Email
You have the ability to have your VoiceMail (VM) sent to your email via a .wav file. This setting takes place immediately and all voicemail messages will be copied to your email.
You must still log into your voicemail to completely delete messages. If you do not manually delete the messages, they will be automatically deleted in 30 days. Deleting the email will not delete the voicemail.
Accessing your Voicemail
To access your voicemail utilize the message soft key for your phone or dial *VM (*86) or x24411 from your phone.
For remote access dial (631) 632-4411.
Deskphone
To access your voicemail utilize the message key on your desk phone or dial *86 or x24411 from your phone.
For remote access dial (631) 632-4411.
Soft phone
To access your voicemail your soft phone dial *86, dial X24411or sign into settings.webex.com from a browser.
PIN/Box Resets
- Type settings.webex.com into your browser and enter your email address and hit sign in
- Sign in through duo
- Hit reset pin and set a new password
Training Videos
Learn more about using your Cisco phone with a video specific to your device, or watch this general Cisco Phone Training video.
FAQ’s
Additional Information
There are no additional resources available for this service.
Please Contact
Data Network Services
- kelly.clayton@stonybrook.edu
- (631) 632-9134