Using the UC Web Client To Make/Receive Office Phone Calls in a Web Browser

Audience: Faculty and Staff

This KB Article References: Voice Over Internet Protocol (VoIP)
This Information is Intended for: Faculty, Staff
Last Updated: May 25, 2021
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You can make/receive office number calls, access your voicemail, and add contacts from the UC Web Client.

Before you can use the UC Web Client, Make a Telephony service ticket for Unified Communications for an account to make/receive your office calls from a mobile device or browser.

Sign into the UC Web Client

  1. In a web browser, go to
    (If you have issues with Chrome, try Firefox)
  2. If prompted to sign on, use your NetID and UC Password (the password you received when your account was created)
  3. Change your UC Web Client password:
    1. Click your name in the top-right corner and select Profile
    2. Select Change password
    3. In the Old password field, enter your existing password. In the New password field, enter a new password (a minimum of 8 characters with at least 1 upper-case letter, 1 number, and 1 special character) and click Save
    4. If you have already set up the OSMO app on a mobile device, change the password in that app: 
      1. Open the OpenScape Mobile app and tap Settings and then Account.
      2. Enter your new password in the Password field. Tap Done and the Save

Navigating the Web Client

Call History

  1. When you log in, you’ll see your Call history
  2. Click on a call in the history to view details. Click Back to Call history to return to the whole call history


  1. Create a contact by clicking the person+ icon  on the right side
  2. To call or email a contact, hover over the contact’s name and either click the handset icon  to place the call or the three-horizontal-line communication button icon to send an email (you’ll only see the option to call/email a contact if you have a phone number/email for that contact)
  3. To call a number not in your contacts, enter the number in the search bar and click the handset icon


Use either a headset or your computer speaker to listen to messages or return a call from a voicemail.

  1. On the left side, click the Voicemail button 
  2. If you have a new voicemail(s), you'll see a number indicator of how many new messages you have
  3. Click the play button ▶︎ for the message you want to listen to
  4. After listening, click the X to delete a message; otherwise, the message will stay in your voicemail
  5. To return a call, click the handset/phone icon  on the message
  6. Click on the three-horizontal-line communication button communication button to download the message or play it on your office phone

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