Hardware Support
Customer Engagement & Support is the primary computer support group for Faculty/Staff members and offers students various computer repair services. Support is offered through the Customer Engagement & Support Service Center, located on the fifth floor of the Melville Library, Room S-5410. Walk-In hours are 9a.m. to 4:30p.m., Monday through Friday. Student pick ups and drop offs are accepted until 5:00p.m.
In addition to Customer Engagement & Support, many departments, schools, and colleges are supported by IT Partners, who work closely with DoIT to assist users. Please contact your IT Partner before contacting Customer Engagement & Support for assistance.
University-Managed Devices
Services Include:
- Asset Management
- Managed AntiVirus
- Software Updates
- Supported Computers
- Dedicated Support
For more information on becoming a managed partner please contact at http://service.stonybrook.edu/portal
University-Supported Devices
Services Include:
- Remote Support
- New Computer Setup
- Virus/Malware Removal
- Software Installation/Repair
- Warranty Hardware Repair
- Data Security and Disposal
- Quick Turn-Around Time
Recommendations for purchasing supported computers can be found on the Institutional Hardware Purchasing page.
Other Devices
Services Include:
- One Time Only, Best Effort Software Repair
- Delayed Service Time
Recommendations for purchasing supported computers can be found in the Hardware section.
A list of supported and unsupported computers can be found with our Institutional Hardware Support Standards.
Hardware Repair is not available for Unsupported Computers.
Personal Hardware Support
Walk-in Services
Faculty and staff having trouble with University services, such as the work-at-home VPN, SOLAR, or Blackboard; or students with computer issues that can be resolved in 30 minutes or less, such as network connectivity issues, software installation issues, or quick hardware diagnostics, are typically handled in the Client Support Walk-In Center, located at the Client Support Service Center.
The Walk-In Center is open Monday to Friday, 9:00am - 5:00pm. Walk-In users must arrive 30 minutes prior to closing.
Student Drop-off Service
Students with computer issues that require more than 30 minutes to resolve are encouraged to drop off their machines at the Client Support Service Center. A team of technicians will be able to assist with virus/spyware removal, operating system installs/repairs, as well as diagnosing more advanced hardware issues. All registered students are eligible to drop off their personal desktop or laptop computers at no extra charge since service is provided as part of the University's Technology Fee.
All machines must meet the minimum drop-off requirements in order to qualify for the drop-off service.
Personal Computer Recommendations
The Division of Information Technology provides the following list of recommended minimum specifications for personal computer purchases. These recommendations will meet the requirements for most academic needs. Students and Faculty should be sure to check with their school, college, or department for additional requirements and/or recommendations.
Minimum Recommended Specifications
Looking to buy a computer? These are the recommended minimum hardware specifications to look for in any new computer to guarantee a smooth experience and compatibility with most software.
Processor
Intel Core i5
Memory
8 GB
Hard Drive
250 GB
Warranty
3-Year
West Campus Supported Hardware
East Campus Supported Hardware
Stony Brook Medicine has its own set of recommendations and supported systems when it comes to purchasing desktop and laptop computers, printers, scanners, and mobile devices.
View Stony Brook Medicine's Recommendations and Supported Systems
Additional Information
There are no additional resources available for this service.
Please Contact
Customer Engagement and Support
- (631) 632-9800
- Customer Engagement and Support Help Portal