DoIT Tech Support Central

The Customer Engagement & Support Service Center, located in ECC (Educational Communications Center) Room 128, offers IT-related assistance to faculty, staff, and students. 

How It Works

Customers can walk in, drop off their computers for service, call, or submit a service ticket for assistance during the following hours:

Submit Service Ticket

Login to IT Service Portal

Tickets can be submitted 24 hours a day, 7 days a week.

Phone

631-632-9800

Monday - Friday, 8:30am - 5:00pm

DoIT Tech Central

Drop Off Service

ECC (Educational Communications Center) Room 128

Tech Central hours are Monday - Friday, 9:00am - 4:30pm. Schedule an appointment for service

 

Tech Station

Walk-In Support

Support for quick fix issues is available at DoIT Tech Central in ECC (Educational Communications Center) Room 128.

Tech Central hours are Monday - Friday, 9:00am - 4:30pm. Schedule an appointment for service

 

Student Laptop Loan Program

Borrow a Laptop

Need to drop your device off for service but don't want to be without a laptop? SBU students with a valid SBU ID may borrow a laptop for use anywhere. DoIT has partnered with University Libraries to offer a student laptop loan program based out of the North Reading Room in the Melville Library. For details on how to request a laptop loan visit the Library website

Computer Issues

Tech Stations

Faculty, Staff, and Students with computer issues that can be resolved in 30 minutes or less, such as network connectivity issues, software installation issues, or quick hardware diagnostics, are typically handled in the DoIT Tech Stations

Faculty/Staff University Owned Computer Services

For information on receiving support on University owned computers please check out our Faculty/Staff Computer support services

Student Drop-Off Service

Students with computer issues that will take more than 30 minutes to resolve are encouraged to drop off their machines at DoIT Tech Support Central. A team of technicians will be able to assist with virus/spyware removal, operating system installs/repairs, as well as diagnosing more advanced hardware issues. All registered students are eligible to drop off their personal desktop or laptop computers at no extra charge since service is provided as part of the University's Technology Fee. If you are not sure if your device has one of these types of issues please visit a Tech Station for more information. 

Hardware Repair Services

DoIT Tech Support Central offers hardware diagnostic services but does not perform hardware repair. Should Customer Engagement & Support diagnose any hardware issues, it is the responsibility of the student to contact an outside vendor for out-of-warranty repairs (e.g. Geek Squad, EasyTech, etc.) or their computer's manufacturer for repairs under warranty. The following is a list of most major computer manufacturers and their technical support contact information:

• Acer: 1-800-816-2237
• Apple: 1-800-275-2273
• Asus: 1-888-678-3688

• Compaq: 1-800-OK-COMPAQ (1-800-652-6672)
• Dell: 1-800-822-8965
• HP: 1-800-HP INVENT (1-800-474-6836)

• IBM: 1-800-IBM-4YOU (1-800-426-4968)
• Sony: 1-888-476-6972
• Toshiba: 1-800-457-7777

Additional Information


There are no additional resources available for this service.

Please Contact


Customer Engagement and Support