Customer Engagement & Support Service Center

The Customer Engagement & Support Service Center, located on the fifth floor of the Melville Library (Room S-5410), offers IT-related assistance to faculty, staff, and students. 

How It Works

Customers can walk in, drop off their computers for service, call, or submit a service ticket for assistance during the following hours:



Monday - Friday, 8:30am - 5:00pm


Melville Library S-5410

Monday - Friday, 9:00am - 5:00pm

Walk-In Users must arrive at least 30 minutes before closing.

Submit Service Ticket

Login to ITSM Portal

Tickets can be submitted 24x7x365 

Computer Issues

Walk-In Center

Faculty, Staff, and Students with computer issues that can be resolved in 30 minutes or less, such as network connectivity issues, software installation issues, or quick hardware diagnostics, are typically handled in the Customer Engagement & Support Walk-In center. 

Faculty/Staff University Owned Computer Services

For information on receiving support on University owned computers please check out our Faculty/Staff Computer support services

Student Drop-Off Service

Students with computer issues that will take more than 30 minutes to resolve are encouraged to drop off their machines at the Customer Engagement & Support Service Center. A team of technicians will be able to assist with virus/spyware removal, operating system installs/repairs, as well as diagnosing more advanced hardware issues. All registered students are eligible to drop off their personal desktop or laptop computers at no extra charge since service is provided as part of the University's Technology Fee.

Hardware Repair Services

The Customer Engagement & Support Service Center offers hardware diagnostic services but does not perform repair hardware. Should Customer Engagement & Support diagnose any hardware issues, it is the responsibility of the student to contact an outside vendor for out-of-warranty repairs (e.g. Geek Squad, EasyTech, etc.) or their computer's manufacturer for repairs under warranty. The following is a list of most major computer manufacturers and their technical support contact information:

• Acer: 1-800-816-2237
• Apple: 1-800-275-2273
• Asus: 1-888-678-3688

• Compaq: 1-800-OK-COMPAQ (1-800-652-6672)
• Dell: 1-800-822-8965
• HP: 1-800-HP INVENT (1-800-474-6836)

• IBM: 1-800-IBM-4YOU (1-800-426-4968)
• Sony: 1-888-476-6972
• Toshiba: 1-800-457-7777

Additional Information

There are no additional resources available for this service.

Please Contact

Customer Engagement and Support