Customer Engagement & Support Service Center
The Customer Engagement & Support Service Center, located on the fifth floor of the Melville Library (Room S-5410), offers IT-related assistance to faculty, staff, and students.
How It Works
Customers can walk in, drop off their computers for service, call, or submit a service ticket for assistance during the following hours:
Faculty, Staff, and Students with computer issues that can be resolved in 30 minutes or less, such as network connectivity issues, software installation issues, or quick hardware diagnostics, are typically handled in the Customer Engagement & Support Walk-In center.
Faculty/Staff University Owned Computer Services
For information on receiving support on University owned computers please check out our Faculty/Staff Computer support services.
Student Drop-Off Service
Students with computer issues that will take more than 30 minutes to resolve are encouraged to drop off their machines at the Customer Engagement & Support Service Center. A team of technicians will be able to assist with virus/spyware removal, operating system installs/repairs, as well as diagnosing more advanced hardware issues. All registered students are eligible to drop off their personal desktop or laptop computers at no extra charge since service is provided as part of the University's Technology Fee.
Hardware Repair Services
The Customer Engagement & Support Service Center offers hardware diagnostic services but does not perform repair hardware. Should Customer Engagement & Support diagnose any hardware issues, it is the responsibility of the student to contact an outside vendor for out-of-warranty repairs (e.g. Geek Squad, EasyTech, etc.) or their computer's manufacturer for repairs under warranty. The following is a list of most major computer manufacturers and their technical support contact information:
There are no additional resources available for this service.
Customer Engagement and Support
- (631) 632-9800