How It Works
Customers can walk in, drop off their computers for service, call, or submit a service ticket for assistance during the following hours:
Submit Service Ticket
Tickets can be submitted 24 hours a day, 7 days a week.
Phone
Monday - Friday, 8:30am - 5:00pm
DoIT Tech Central
Drop Off Service
ECC (Educational Communications Center) Room 128
Tech Central hours are Monday - Friday, 9:00am - 4:30pm. Schedule an appointment for service.
Tech Station
Walk-In Support
Support for quick fix issues is available at DoIT Tech Central in ECC (Educational Communications Center) Room 128.
Tech Central hours are Monday - Friday, 9:00am - 4:30pm. Schedule an appointment for service.
Student Laptop Loan Program
Borrow a Laptop
Need to drop your device off for service but don't want to be without a laptop? SBU students with a valid SBU ID may borrow a laptop for use anywhere. DoIT has partnered with University Libraries to offer a student laptop loan program based out of the North Reading Room in the Melville Library. For details on how to request a laptop loan visit the Library website.
Computer Issues
Tech Stations
Faculty, Staff, and Students with computer issues that can be resolved in 30 minutes or less, such as network connectivity issues, software installation issues, or quick hardware diagnostics, are typically handled in the DoIT Tech Stations.
Faculty/Staff University Owned Computer Services
For information on receiving support on University owned computers please check out our Faculty/Staff Computer support services.
Hardware Repair Services
DoIT Tech Support Central offers hardware diagnostic services but does not perform hardware repair. Should Customer Engagement & Support diagnose any hardware issues, it is the responsibility of the student to contact an outside vendor for out-of-warranty repairs (e.g. Geek Squad, EasyTech, etc.) or their computer's manufacturer for repairs under warranty. The following is a list of most major computer manufacturers and their technical support contact information:
Additional Information
There are no additional resources available for this service.
Please Contact
Customer Engagement and Support
- (631) 632-9800
- Customer Engagement and Support Help Portal