How It Works
Customers can walk in, drop off their computers for service, call, or submit a service ticket for assistance during the following hours:
Submit Service Ticket
Tickets can be submitted 24 hours a day, 7 days a week.
Phone
Monday - Friday, 8:30am - 5:00pm
Student Technology Service Center
Drop Off Service
Tech Station
Walk-In Support/1-on-1 Training/Tech Demos
ECC Building Main Lobby (across from Javits Lecture Center NW Entrance)
Monday - Friday, 9:00am - 4:30pm
Walk-In Users must arrive at least 30 minutes before closing.
Computer Issues
Tech Stations
Faculty, Staff, and Students with computer issues that can be resolved in 30 minutes or less, such as network connectivity issues, software installation issues, or quick hardware diagnostics, are typically handled in the DoIT Tech Stations.
Faculty/Staff University Owned Computer Services
For information on receiving support on University owned computers please check out our Faculty/Staff Computer support services.
Hardware Repair Services
The Customer Engagement & Support Service Center offers hardware diagnostic services but does not perform hardware repair. Should Customer Engagement & Support diagnose any hardware issues, it is the responsibility of the student to contact an outside vendor for out-of-warranty repairs (e.g. Geek Squad, EasyTech, etc.) or their computer's manufacturer for repairs under warranty. The following is a list of most major computer manufacturers and their technical support contact information:
Additional Information
There are no additional resources available for this service.
Please Contact
Customer Engagement and Support
- (631) 632-9800
- Customer Engagement and Support Help Portal