Division of Information Technology

Customer Engagement & Support Service Center

The Customer Engagement & Support Service Center, located on the fifth floor of the Melville Library (Room S-5410), offers IT-related assistance to faculty, staff, and students. 

How It Works

Customers can walk in, drop off their computers for service, call, or submit a service ticket for assistance during the following hours:

Submit Service Ticket

Login to IT Service Portal

Tickets can be submitted 24 hours a day, 7 days a week.

Phone

631-632-9800

Monday - Friday, 8:30am - 5:00pm

Student Technology Service Center

Drop Off Service

Melville Library S-5410

Tech Station hours are Monday - Friday, 9:00am - 4:30pm. Schedule an appointment for service. 

 

Tech Station

Walk-In Support/1-on-1 Training/Tech Demos

ECC Building Main Lobby (across from Javits Lecture Center NW Entrance) & New location in the Student Union Lobby

***The ECC Tech Station is closed until further notice in reponse to the ongoing  pandemic***

Walk-In Users must arrive at least 30 minutes before closing.

Student Laptop Loan Program

Borrow a Laptop

Need to drop your device off for service but don't want to be without a laptop? SBU students with a valid SBU ID may borrow a laptop for use anywhere. DoIT has partnered with University Libraries to offer a student laptop loan program based out of the North Reading Room in the Melville Library. For details on how to request a laptop loan visit the Library website. 

Computer Issues

Tech Stations

Faculty, Staff, and Students with computer issues that can be resolved in 30 minutes or less, such as network connectivity issues, software installation issues, or quick hardware diagnostics, are typically handled in the DoIT Tech Stations. 

Faculty/Staff University Owned Computer Services

For information on receiving support on University owned computers please check out our Faculty/Staff Computer support services. 

Student Drop-Off Service

Students with computer issues that will take more than 30 minutes to resolve are encouraged to drop off their machines at the Customer Engagement & Support Service Center. A team of technicians will be able to assist with virus/spyware removal, operating system installs/repairs, as well as diagnosing more advanced hardware issues. All registered students are eligible to drop off their personal desktop or laptop computers at no extra charge since service is provided as part of the University's Technology Fee. If you are not sure if your device has one of these types of issues please visit a Tech Station for more information. 

Frequently Asked Questions

What are the minimum computer specifications for drop-off service?

Hardware Repair Services

The Customer Engagement & Support Service Center offers hardware diagnostic services but does not perform hardware repair. Should Customer Engagement & Support diagnose any hardware issues, it is the responsibility of the student to contact an outside vendor for out-of-warranty repairs (e.g. Geek Squad, EasyTech, etc.) or their computer's manufacturer for repairs under warranty. The following is a list of most major computer manufacturers and their technical support contact information:

• Acer: 1-800-816-2237
• Apple: 1-800-275-2273
• Asus: 1-888-678-3688

• Compaq: 1-800-OK-COMPAQ (1-800-652-6672)
• Dell: 1-800-822-8965
• HP: 1-800-HP INVENT (1-800-474-6836)

• IBM: 1-800-IBM-4YOU (1-800-426-4968)
• Sony: 1-888-476-6972
• Toshiba: 1-800-457-7777

Additional Information

There are no additional resources available for this service.

Please Contact

Customer Engagement and Support