Tech Stations

Conveniently located service centers for technology support. Located in  the SAC Lobby and ECC (Room 128), students, faculty, and staff can schedule a time to receive assistance with their technology issues or answers to their questions. 

Walk-In Services

Services available include walk-up device support, public printing support, and providing information regarding the variety of technology services offered by DoIT.
 

Schedule an appointment for service at one of our locations.
 

***Due to local regulations, masks or other appropriate face coverings must be worn while waiting for service and during your service appointment.***

 

Semester Hours

ECC DoIT Tech Support Central
M-F 9:00am - 4:30pm

SAC Lobby  Tech Station (Opening August 23, 2021)
M-F 10:00am - 2:00pm, and 4:00pm - 8:00pm.

Melville Library SINC Site is available for non-hardware related issues. 

Device Support

Students, Faculty, and Staff may receive assistance with computer or mobile device issues, such as network connectivity issues, software installation issues, or quick hardware diagnostics.

Those experiencing challenges of a more complex nature may be asked to visit the DoIT Tech Support Central located in the ECC (Educational Communications Center) on the 1st Floor (Room 128). 

Appointments

In order to reduce wait times at our facilities we now require service appointments to be made for in person support at our locations.

Many problems may be resolved remotely, so if you have not done so already, please submit a ticket via our self-service portal or contact the Service Desk at (631) 632-9800, Mon-Fri between 8:30am - 5:00pm for assistance.

Health and Safety

Due to local regulations, masks or other appropriate face coverings must be worn while waiting for service and during your service appointment. Service Technicians will be wearing masks. 

Student Laptop Loan Program

Borrow a Laptop

Need to drop your device off for service but don't want to be without a laptop? SBU students with a valid SBU ID may borrow a laptop for use anywhere. DoIT has partnered with University Libraries to offer a student laptop loan program based out of the North Reading Room in the Melville Library. For details on how to request a laptop loan visit the Library website

Remote Support

Many problems may be resolved remotely by our technicians.

Submit a Ticket

Submit a ticket via our self-service portal .

Chat

Select the Chat icon in the bottom-right-hand corner of this web page to chat with our IT bot or a live agent (during business hours). 

Phone

Contact the Service Desk at (631) 632-9800, Mon - Fri between 8:30am - 5:00pm

Student Drop-Off Service

Students with computer issues that will take more than 30 minutes to resolve are encouraged to drop off their machines at DoIT Tech Support Central. A team of technicians will be able to assist with virus/spyware removal, operating system installs/repairs, as well as diagnosing more advanced hardware issues. All registered students are eligible to drop off their personal desktop or laptop computers at no extra charge since service is provided as part of the University's Technology Fee. If you are not sure if your device has one of these types of issues please schedule an appointment at a Tech Station for more information. 

Personal Device Hardware Repair Services

DoIT Tech Support Central offers hardware diagnostic services but does not perform hardware repair. Should Customer Engagement & Support diagnose any hardware issues, it is the responsibility of the student to contact an outside vendor for out-of-warranty repairs (e.g. Geek Squad, EasyTech, etc.) or their computer's manufacturer for repairs under warranty. The following is a list of most major computer manufacturers and their technical support contact information:

• Acer: 1-866-695-2237
• Apple: 1-800-275-2273
• Asus: 1-888-678-3688

• Compaq: 1-800-OK-COMPAQ (1-800-652-6672)
• Dell: 1-800-624-9897
• HP: 1-800-HP INVENT (1-800-474-6836)

• IBM: 1-800-IBM-4YOU (1-800-426-4968)
• Sony: 1-888-476-6972
• Toshiba: 1-800-457-7777

Additional Information


There are no additional resources available for this service.

Getting Help


The Division of Information Technology provides support on all of our services. If you require assistance please submit a support ticket through the IT Service Management system.

Submit A Quick Ticket

Please Contact


Customer Engagement and Support