Equipment & Hardware Support
Faculty and Staff university-owned devices are primarily supported by DoIT.
Students can also get various computer support services.
Computer and Mobile Device Support
Supported devices Support is offered through the Customer Engagement and Support Service Center or via the DoIT Tech Stations.
In addition to Customer Engagement and Support, many departments, schools, and colleges are supported by IT Partners, who work closely with DoIT to assist users. Please contact your IT Partner before contacting Customer Engagement and Support for assistance.
Services Include:
- Asset Management
- Managed AntiVirus
- Software Installation and Updates
- Supported Computers
- Dedicated Support
- Remote Support
- New Computer Setup
- Virus/Malware Removal
- Software Repair
- Warranty Hardware Repair
- Data Security and Disposal
- Quick turnaround times
For more information on becoming a managed partner, create a ticket
Services Include:
- Remote Support
- New Computer Setup
(only for devices purchased with university funds) - Virus/Malware Removal
- Software Installation/Repair
- Warranty Hardware Repair
- Data Security and Disposal
*
Services Include:
- One Time Only, Best Effort Software Repair
- Delayed Service Time
Recommendations for purchasing supported computers can be found in the Hardware purchasing section.
A list of supported and unsupported computers can be found with our Institutional Hardware Support Standards.
Hardware Repair is not available for Unsupported Computers.
West Campus Supported Hardware
East Campus Supported Hardware
Stony Brook Medicine has its own set of recommendations and supported systems when it comes to purchasing desktop and laptop computers, printers, scanners, and mobile devices.
Faculty and staff having trouble with University services, such as the work-at-home VPN, SOLAR, or Blackboard; or students with computer issues that can be resolved in 30 minutes or less, such as network connectivity issues, software installation issues, or quick hardware diagnostics, are typically handled at a Tech Station.
Students with computer issues that require more than 30 minutes to resolve are encouraged to drop off their machines at the DoIT Tech Support Central location. A team of technicians will be able to assist with virus/spyware removal, operating system installs/repairs, as well as diagnosing more advanced hardware issues. All registered students are eligible to drop off their personal desktop or laptop computers at no extra charge since service is provided as part of the University's Technology Fee.
All machines must meet the minimum drop-off requirements in order to qualify for the drop-off service.
Hardware Recommendations
The Division of Information Technology provides the following list of recommended minimum specifications for personal computer purchases. These recommendations will meet the requirements for most academic needs. Students and Faculty should be sure to check with their school, college, or department for additional requirements and/or recommendations.
Minimum Recommended Specifications
Looking to buy a computer? These are the recommended minimum hardware specifications to look for in any new computer to guarantee a smooth experience and compatibility with most software.
Educational Discounts
The following computer manufacturers offer educational discounts on their online stores, perfect for any personal computer purchases.