To be eligible for consideration of a department-owned mobile communication device, the employee must have a valid business need for required or essential business communication, such as:

• The need to be readily accessible
• The need to receive or initiate communication in emergency or time-sensitive situations
• Safety requirements while traveling on the road or to off-campus locations
• Frequent travel as part of job responsibilities
• Work locations in the field where access to electronic and telecommunication devices is not readily available.

Employees must have the approval of the appropriate Dean, Vice President, or their designee to receive a new department-owned mobile communication device and related services. This determination must be reviewed annually and revised when necessary. Devices at a cost to the department must be approved at minimum by a department's Vice President in writing/email upon request of the device.

1. The requestor must submit a ticket for a New Mobile Device request, selecting the State/IFR Account type.
2. Once the ticket is submitted and approved, you will receive an update once the order has been placed. Order fulfillment with a tracking number will be provided when your order has processed.

1. Requestors are to submit a ticket here to request a quote for a new device, accessories, and 12 months of service.
2. Before submitting an order request for a new device, a requisition must be made and approved for the quoted amount, and you must receive a PO # for your order.
3. Once you have been issued a PO #, you can submit a ticket here to request a device with RF or SBF Account type. A new device order will not be processed unless the previous steps have been fulfilled.
4. Once the ticket is submitted and approved, you will receive an update once the order has been placed. Order fulfillment with a tracking number will be provided when your order has processed.

Every 2 years that a device remains active, it will be eligible for an upgrade to a new device. Upgrade requests can be made by submitting a ticket here.

Early upgrades cannot be accommodated. If you are interested in finding out when you are eligible for an upgrade to a new device, please submit a ticket here.

• International Service is only allowed for work-related travel or if you are required to be readily available for work related issues while traveling abroad.
• A ticket must be submitted requesting international service that includes the following information: SBU cell phone number, departure date, and return date.
• All International Service requests must be made at least 1 week before departure.
• Upon your return, a reply to your ticket must be submitted to change back to the domestic service plan. Failure to comply, will result in additional charges to the respective end-user and department until a request to change plans is submitted.

All University-issued mobile devices will automatically be enrolled in our Mobile Device Management platform. This platform is essential for safeguarding and efficiently managing organizational data and resources. By having this software on our devices, we can remotely lock and wipe them in case of loss or misplacement. Additionally, the Mobile Device Management platform streamlines the setup process for our users and preloads essential work applications.  

When leaving Stony Brook University, you must submit a ticket via this link to request a line disconnect for your work device(s). Please specify in the ticket your work phone number(s) and what date you will be leaving your role with the University. For Managers who are requesting a line disconnect of a former employee who left the University, please submit a ticket via the same method and provide the former employee's name and phone number(s) to have the service disconnected. 

Important note: Service does not automatically disconnect once an employee no longer holds an active status with the University. The respective department will still be responsible for the cost of service for that line until a disconnect request is submitted and processed. Prior months of service charges cannot be reimbursed or credited if a disconnect request is not submitted at the time of the users' departure from the University.

If you would like to transfer your SBU cell phone number to a personal account, you may do so with approval from your reporting manager. To request a number transfer, follow these steps:

1. Submit a ticket via this link. Specify in the ticket description that you would like to transfer your SBU cell phone number to a personal account. Provide your full name and personal email address in the description as well.
2. Send an email to your direct manager requesting permission to transfer the phone number to a personal account. Once you have received permission, reply to the ticket email stating you have received approval for the line transfer with a screenshot of the approval email from your direct manager..
3. In order to transfer the line, you must have an active Verizon Wireless personal account. The phone number cannot be transferred to a wireless carrier other than Verizon.
4. An email will then be sent to your personal email address provided with the line transfer request. You can then approve the request and tie the line to your personal Verizon account.