To be eligible for consideration of a department-owned mobile communication device, the employee must have a valid business need for required or essential business communication, such as:

• The need to be readily accessible
• The need to receive or initiate communication in emergency or time-sensitive situations
• Safety requirements while traveling on the road or to off-campus locations
• Frequent travel as part of job responsibilities
• Work locations in the field where access to electronic and telecommunication devices is not readily available.

Employees must have the approval of the appropriate Dean, Vice President, or their designee to receive a new department-owned mobile communication device and related services. This determination must be reviewed annually and revised when necessary. Devices at a cost to the department must be approved at minimum by a department's Vice President in writing/email upon request of the device.

1. The requestor must submit a ticket for a New Mobile Device request, selecting the State/IFR Account type.
2. Once the ticket is submitted and approved, you will receive an update once the order has been placed. Order fulfillment with a tracking number will be provided when your order has processed.

1. Requestors are to submit a ticket here to request a quote for a new device, accessories, and 12 months of service.
2. Before submitting an order request for a new device, a requisition must be made and approved for the quoted amount, and you must receive a PO # for your order.
3. Once you have been issued a PO #, you can submit a ticket here to request a device with RF or SBF Account type. A new device order will not be processed unless the previous steps have been fulfilled.
4. Once the ticket is submitted and approved, you will receive an update once the order has been placed. Order fulfillment with a tracking number will be provided when your order has processed.

Every 2 years that a device remains active, it will be eligible for an upgrade to a new device. Upgrade requests can be made by submitting a ticket here.

Early upgrades cannot be accommodated. If you are interested in finding out when you are eligible for an upgrade to a new device, please submit a ticket here.

You must return your previous phone to the ECC Tech Station after completing the setup of your new device and transferring your data. Your old phone will be securely wiped and recycled in accordance with University policy. 

• International Service is only allowed for work-related travel or if you are required to be readily available for work related issues while traveling abroad.
• A ticket must be submitted requesting international service that includes the following information: SBU cell phone number, departure date, and return date.
• All International Service requests must be made at least 1 week before departure.
• Upon your return, a reply to your ticket must be submitted to change back to the domestic service plan. Failure to comply, will result in additional charges to the respective end-user and department until a request to change plans is submitted.

In certain situations, some users may need a mobile device to be reachable while working in the field, but they don’t require cellular service on the device due to working in areas on the campus network. In such cases, a cellphone without cellular service can be purchased directly from DoIT. The total cost of this device is cheaper than the cost of a free phone from Verizon and 2 years of cellular service payments. 

To request a quote for a WiFi phone, please click the button below.

All University-issued mobile devices will automatically be enrolled in our Mobile Device Management platform. This platform is essential for safeguarding and efficiently managing organizational data and resources, while also enhancing our support options for your phone.

Some of the benefits that come with device management are:

Expedited Setup: No Apple ID is required to activate or download work essential apps with the new Company Portal app, and many Google apps come preloaded on the device.

On-Campus Hardware Servicing: Get convenient repairs and replacements directly at the ECC Tech Station without requiring a trip to the Apple Store or contacting Apple Support on your time.

Device Loaner Program: Stay connected while your device is being serviced.

Loss/Theft Protection: If your device is ever lost or stolen, it can be remotely locked or wiped to prevent bad actors from attempting to access your device.

Data Syncing & Continuity: If you are using an SBU managed Apple ID on your work iPhone and managed Mac, you can now utilize data syncing and Continuity features that Apple has to offer.

DoIT-managed cellphones are eligible for hardware servicing under this policy. Users must bring their eligible device to the ECC Tech Station to be serviced. Devices not enrolled in the DoIT management platform are not eligible for support under this program.

If a device requires hardware repair and the user needs uninterrupted access to mobile capabilities, a temporary loaner phone may be issued. Loaner phones are provided on a limited, first-come-first-served basis and are intended solely for short-term use during the repair window. Issuance of a loaner is not guaranteed and is subject to availability at the time of the request.

Users are required to return the loaner device at the time they retrieve their repaired phone. 

Failure to return the loaner device upon retrieval of the repaired phone or failure to respond to 2 documented communications attempts via phone or email regarding the pickup of your repaired device and the return of the loaner phone will result in the user’s department being billed for the full replacement cost of the loaner device. Departments are expected to ensure accountability for returned loaner hardware.

Hardware repair costs will be charged to your department with written approval from an account signatory or manager. A repair estimate will be provided before the device is accepted for service.

The typical turnaround time for hardware repairs is estimated at two to three weeks from the date the device is received. While DoIT will make every effort to adhere to this timeline, actual turnaround times may vary based on the complexity of the issue, vendor processing times, or availability of replacement parts. Users will be notified of any delays that affect the projected return date.

Before submitting a device for service, users are responsible for ensuring that any necessary data has been backed up. DoIT is not responsible for data loss resulting from repair procedures. Users must also respond promptly to communications regarding their repair status and ensure that all loaner devices are returned in a timely manner and in good condition.

When leaving Stony Brook University, you must submit a ticket via this link to request a line disconnect for your work device(s). Please specify in the ticket your work phone number(s) and what date you will be leaving your role with the University. For Managers who are requesting a line disconnect of a former employee who left the University, please submit a ticket via the same method and provide the former employee's name and phone number(s) to have the service disconnected. 

Important note: Service does not automatically disconnect once an employee no longer holds an active status with the University. The respective department will still be responsible for the cost of service for that line until a disconnect request is submitted and processed. Prior months of service charges cannot be reimbursed or credited if a disconnect request is not submitted at the time of the users' departure from the University.

If you would like to transfer your SBU cell phone number to a personal account, you may do so with approval from your reporting manager. To request a number transfer, follow these steps:

1. Submit a ticket via this link. Specify in the ticket description that you would like to transfer your SBU cell phone number to a personal account. Provide your full name and personal email address in the description as well.
2. Send an email to your direct manager requesting permission to transfer the phone number to a personal account. Once you have received permission, reply to the ticket email stating you have received approval for the line transfer with a screenshot of the approval email from your direct manager..
3. In order to transfer the line, you must have an active Verizon Wireless personal account. The phone number cannot be transferred to a wireless carrier other than Verizon.
4. An email will then be sent to your personal email address provided with the line transfer request. You can then approve the request and tie the line to your personal Verizon account.