Students, Faculty, and Staff may receive assistance with computer or mobile device issues, such as network connectivity issues, software installation issues, or quick hardware diagnostics.

Those experiencing challenges of a more complex nature may be asked to visit the Customer Engagement and Support Service Center located in the Melville Library on the 5th Floor (Room S5410). 

In order to reduce wait times and ensure appropriate social distancing measures at our facilities we now require service appointments to be made for in person support at our locations.

Many problems may be resolved remotely, so if you have not done so already, please submit a ticket via our self-service portal or contact the Service Desk at (631) 632-9800 Mon-Fri between 8:30am - 5:00pm for assistance.

Due to local regulations, masks or other appropriate face coverings must be worn while waiting for service and during your service appointment. Service Technicians will be wearing masks and gloves. Plexiglass barriers at service locations are also being installed. Disinfectant will be used to clean your device before a technician works on it and prior to the device being returned to you. 

• Appointments are required for device service
• At this time, service for all devices other than mobile phones will require you to drop off the device.
• At the time of your scheduled service a technician will evaluate your device and determine the length of service required:
  • short term drop off (1 business day) or
  • long term drop off (3-5 business days)
• A ticket will be created for you and once service is complete a technician will contact you to schedule an appointment for pick up.