Tech Station

Conveniently located service center for technology support. Located in  the ECC (Room 128), students, faculty, and staff can schedule a time to receive assistance with their technology issues or answers to their questions. 

Tech Station Services

Services available in the space include walk-up device support (mobile phones only), drop off device support (laptops and desktops),  public printing support, and providing information regarding the variety of technology services offered by DoIT.
 

Due to local regulations, masks or other appropriate face coverings must be worn while waiting for service and during your service appointment.

 

Fall Semester Hours

ECC DoIT Tech Support Central - Monday through Friday 9:00am - 4:30pm

Melville Library SINC Site is available for non-hardware related issues. 

ECC Tech Station - closed until further notice

Device Support

Students, Faculty, and Staff may receive assistance with computer or mobile device issues, such as network connectivity issues, software installation issues, or quick hardware diagnostics.

Those experiencing challenges of a more complex nature may be asked to visit the DoIT Tech Support Central located in the ECC (Educational Communications Center) on the 1st Floor (Room 128). 

Appointments

In order to reduce wait times and ensure appropriate social distancing measures at our facilities we now require service appointments to be made for in person support at our locations.

Many problems may be resolved remotely, so if you have not done so already, please submit a ticket via our self-service portal or contact the Service Desk at (631) 632-9800 Mon-Fri between 8:30am - 5:00pm for assistance.

Health and Safety

Due to local regulations, masks or other appropriate face coverings must be worn while waiting for service and during your service appointment. Service Technicians will be wearing masks and gloves. Plexiglass barriers at service locations are also being installed. Disinfectant will be used to clean your device before a technician works on it and prior to the device being returned to you. 

Service Changes

  • Appointments are required for device service
  • At this time, service for all devices other than mobile phones will require you to drop off the device.
  • At the time of your scheduled service a technician will evaluate your device and determine the length of service required:
    • short term drop off (1 business day) or
    • long term drop off (3-5 business days)
  • A ticket will be created for you and once service is complete a technician will contact you to schedule an appointment for pick up.

Student Laptop Loan Program

Borrow a Laptop

Need to drop your device off for service but don't want to be without a laptop? SBU students with a valid SBU ID may borrow a laptop for use anywhere. DoIT has partnered with University Libraries to offer a student laptop loan program based out of the North Reading Room in the Melville Library. For details on how to request a laptop loan visit the Library website

Additional Information


There are no additional resources available for this service.

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Customer Engagement and Support