Audio Visual Services

Audio Visual Services provides numerous services to enhance and facilitate classroom instruction. Service counters in the Javits Lecture Center, the Health Sciences Center, and Frey Hall each provide different aspects of support.

For Use By: Faculty, Staff, Students, Teaching Assistants

Classroom Finder

DoIT's Teaching, Learning + Technology department created a web-based classroom finder tool to assist in the selection of TLT-supported classrooms.

For Use By: Faculty, Staff, Teaching Assistants

Client Support Service Center

The Client Support Service Center, located on the fifth floor of the Melville Library (Room S-5410), offers IT-related assistance to faculty, staff, and students. 

For Use By: Faculty, Staff, Students

Faculty Center

The Faculty Center is the initial point of contact for instructors interested in improving the quality of their teaching, dealing with a difficult classroom issue, or interested in assessing student learning.  As the faculty "Front Door," of the Teaching, Learning + Technology (TLT) organization, the center draws on the expertise of professionals specializing in classroom technology, academic software, course delivery, online video conferencing, multimedia development, best practices in teaching and learning, and much more. 

For Use By: Faculty, Teaching Assistants

Faculty/Staff Computer Support

Client Support is the primary computer support group for Faculty/Staff members. Support is offered through the Client Support Service Center, located on the fifth floor of the Melville Library, Room S-5410. Walk-In hours are 9a.m. to 5p.m., Monday through Friday. In addition to Client Support, many departments, schools, and colleges are supported by IT partners, who work closely with DoIT to assist users. Please contact your IT partner before contacting Client Support for assistance.

For Use By: Faculty, Researchers, Staff

Faculty/Staff Software Support

In an effort to maintain efficiency and reliability of computer equipment at Stony Brook University, DoIT's Client Support department has instituted software support standards.

For Use By: Faculty, Staff

ITSM (IT Service Management)

ITSM (Information Technology Service Management) is the system by which DoIT manages the support and delivery of IT services.Log in to the Service Portal with your NetID and password to report issues or make requests for IT services. Your ticket will automatically be routed to the DoIT team best suited for troubleshooting based on the information you provide. 

For Use By: Faculty, Staff, Students

Project Management Office (PMO)

For Use By: Faculty, Staff

Research Technologies

To support the Stony Brook research community, DoIT developed Research Technologies to act as a liaison with campus researchers and offer technical expertise and the opportunity to collaborate with a variety of IT leaders and IT partners. Its core mission is to focus on listening, collaborating, developing, and integrating technology offerings to those campus community members conducting research.

For Use By: Faculty, Researchers, Staff, Teaching Assistants

SBU 311 App

Use this app to quickly and easily request ROUTINE maintenance in the residence halls. The SBU 311 App allows you to choose your exact location in the SBU residence halls and take a picture of the problem. You can even track the progress of your work request from your mobile phone!  

For Use By: Students

SINC Sites

SINC Sites are public computer labs that allow users to access both Windows & Mac computers. SINC Sites provide printing services and access to numerous academic software titles. These computer labs are located in a majority of the academic buildings on campus and have scheduled open hours.    

For Use By: Clubs, Faculty, Guests, Researchers, Staff, Students, Teaching Assistants

Skype for Business

Conduct video conferences for up to 250 participants and (coming soon) 10,000 viewers. You can share your desktop or slides, chat, carry out polls, view results and collaborate using whiteboard all in real-time. Sessions can be recorded directly onto your computer as MP4 files. 

For Use By: Clubs, Faculty, Researchers, Staff, Students, Teaching Assistants

Student Computer Support

Client Support offers students various computer repair services. Support is offered through the Client Support Service Center, located on the fifth floor of the Melville Library, Room S-5410. Walk-In hours are 9a.m. to 4:30p.m., Monday through Friday. Pick ups and drop offs are accepted until 5:00p.m. 

For Use By: Students

TLT Student Support Desk

The TLT Student Support Desk assists students, faculty and staff in utilizing different technologies available at Stony Brook University and in the SINC Sites. The student consultants who work for the TLT Support Desk offer help to users in person, over the phone, through email  and live chat. The TLT Student Support Desk is equipped to answer questions and troubleshoot common problems.  If a consultant is unable to help with a problem, they will create and submit a trouble ticket which will be forwarded to the appropriate DoIT staff member for review.

For Use By: Faculty, Staff, Students

Training and Development

DoIT Training and Development aims to promote and support employee development by providing high-quality training programs designed to meet individual, group, or departmental needs and objectives. 

For Use By: Clubs, Faculty, Researchers, Staff, Students, Teaching Assistants

Workshops

For Use By: Faculty, Staff, Students