Jamf is our management tool for macOS computers (MacBooks, iMacs, etc.). It’s used to set up, pre-configure, update and manage new devices.

Why Do We Need Updates?

As part of DoIT's ongoing efforts to better secure campus computers and to ensure the reliability of our customers' software, Customer Engagement & Support provides routine software maintenance on computers it manages on a weekly or monthly basis. 

What Do We Update?
This Maintenance Consists of Weekly Software Updates to the Following Programs:
  • Adobe DNG Converter
  • Adobe Reader DC
  • BBEdit
  • Google Chrome
  • Google Drive
  • Microsoft Office 365
  • Safari
  • Self Service
  • VLC
  • Webex
  • Zoom
Optional Applications That Receive Updates:
  • Adobe Creative Cloud
  • Apple Garageband
  • Apple iMovie
  • Apple Keynote
  • Microsoft Teams
  • R - Statistical Analysis
  • Apple Numbers
  • Apple Pages
  • Arduino
  • Atom
  • Slack
  • R Studio
  • Blender
  • Fetch
  • Firefox
  • Godot
  • Processing
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Remote Desktop
  • Microsoft Skype for Business

What Do I Need To Do To Get Updates?

On the day your department is scheduled to receive updates according to their schedule, you will receive a prompt.  Typically desktops update after 5pm, while laptops will prompt just before noon. Note that updates will likely result in your Mac being rebooted.

Do the following

  • Finish and save all of your open work
  • Quit all running applications
  • Stay logged in and leave the machine on
  • On a laptop, connect your charger, and do NOT close the lid.

In addition to the scheduled updates, all computers will automatically be rebooted on Sunday mornings.

Image of pending updates alert window.

Self Service

Users with DoIT-managed Mac computers have access to a self-service application that enables them to install optional applications, re-install standard applications, or even run some troubleshooting utilities, all without needing administrative rights. 

Install or Update Additional Software

You can install optional software such as

  • iMovie
  • Keynote
  • Pages
  • Garageband
  • and more...
Operating System Patches and Updates


In addition to software update notices, you should also be notified when Mac OS updates are needed.  Note these updates will be delayed slightly from the date Apple releases them.

These updates will take place automatically on your patch schedule.  Additionally, all users should have a secure token associated with their account, and have the ability to apply the update yourself from the System Preferences menu of your computer.  If you do not have a secure token, you will need to contact Customer Engagement and Support to apply this to your account.

For More Information Contact

Customer Engagement and Support