Becoming a Customer Engagement and Support (CES) Level One Support Position

Audience: Students

This KB Article References: SINC Sites
This Information is Intended for: Students
Last Updated: November 30, 2020
Average Rating: Not Rated
Your feedback is important to us, help us by logging in to rate this article and provide feedback.

Customer and Engagement and Support (CES) is offering a three credit Internship (EXT 288/488) in the Spring semester for positions beginning the following Summer or Fall semesters for a Level I Support Help Desk position. These positions/internships are for matriculated students who have attended one information session prior to being interviewed.

Eligible candidates for the job should:

  • Communicate problems and solutions clearly and accurately

  • Be motivated to learn new technologies

  • Enjoy sharing knowledge & willingness to show others how use technology effectively

  • Be willing to work a minimum of 10/12 hours weekly (On Campus)

  • Shift hours available 12:00 am – 12am weekdays and  10:00 am - 12 midnight on weekends. Shift schedules are flexible.

  • Must be eligible to work in the US

  • In  attendance for a 2-day mandatory training session known as BOOTCAMP in August prior to the start of the Fall semester.

What are the benefits of becoming  a CES student employee?

  • Hands-on experience with SBU computing systems & a variety of applications, while building your own technical and professional skills

  • Attend training sessions to assist you in building a knowledge base of technical & customer service skills

  • You will have the opportunity to discover how much you already know; expand your knowledge; develop expertise in communicating this information by assisting others in the SBU community

How can you better prepare yourself for the job?

DoIT CES-(3) Credit Internship positions: Career Center - Handshake Job(s) # 41377227, 4140155

There are many opportunities available to work at DoIT during and outside of this hiring window; teaching workshops,  work in areas that support hardware/software, AV services, technology orientation, internships, plus other mentoring opportunities across the Division.
To learn more about other DoIT student employee opportunities go to the DoIT Student Employment page.

Additional Information

There are no additional resources available for this article.

Provide Feedback

Your feedback is important to us, help us by logging in to rate this article and provide feedback.

Sign in with NetID

Getting Help

The Division of Information Technology provides support on all of our services. If you require assistance please submit a support ticket through the IT Service Management system.

Submit A Ticket

Supported By

Academic Technology Services