Becoming a Customer Engagement and Support (CES) Level One Support Position

Audience: Students

This KB Article References: SINC Sites
This Information is Intended for: Students
Last Updated: February 09, 2019

Customer and Engagement and Support (CES) hires student employees during the Spring semester for positions beginning the following Summer or Fall semesters for a Level I Support Help Desk position. These positions are for matriculated students who have attended one information session prior to being interviewed.

Eligible candidates for the job should:

  • Communicate problems and solutions clearly and accurately

  • Be motivated to learn new technologies

  • Enjoy sharing knowledge & willingness to show others how use technology effectively

  • Be willing to work a minimum of 10/12 hours weekly

  • Shift hours available 12:00 am – 12am weekdays and  10:00 am - 12 midnight on weekends. Shift schedules are flexible .

  • Must be eligible to work in the US

  • In  attendance for a 2-day mandatory training session known as BOOTCAMP in August prior to the start of the Fall semester (Aug. 22 & 23).

What are the benefits of becoming  a CES student employee?

  • Hands-on experience with SBU computing systems & a variety of applications, while building your own technical and professional skills

  • Attend training sessions to assist you in building a knowledge base of technical & customer service skills

  • You will have the opportunity to discover how much you already know; expand your knowledge; develop expertise in communicating this information by assisting others in the SBU community

How can you better prepare yourself for the job?

To learn more about Info-session dates/times and how to apply go to for SINC Sites positions: Career Center - Handshake Job #  2416592 

To learn more about Info-session dates/times and how to apply go to for DoIT Student Employee positions: Career Center - Handshake Job #  2414517

There are many opportunities available to work at DoIT during and outside of this hiring window; teaching workshops,  work in areas that support hardware/software, AV services, technology orientation, internships, plus other mentoring opportunities across the Division. To learn more about other DoIT student employee opportunities go to the DoIT Student Employment page.

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