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In an effort to maintain efficiency and reliability of computer equipment at Stony Brook University, DoIT's Customer Engagement and Support department has instituted software support standards.
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The Web Services team in the Office of Marketing and Communications provides training and support for the OU Campus Content Management System. A series of responsive page templates branded in the Stony Brook look and feel have been designed to give non-technical administrative personnel the ability to quickly update content without having to be a graphic designer or programmer.
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Kace allows users to install pre-approved software packages on their Stony Brook managed Windows computers at their convenience.
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Stony Brook University has partnered with Kivuto Solutions' OnTheHub Network as a way to distribute select software products to the campus community for use on their own personal computers.
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DoIT Training and Development aims to promote and support employee development by providing high-quality training programs designed to support the university's goals.
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Stony Brook offers researchers high-capacity, high-speed connections to the Internet as a member of NYSERNet and Internet2.
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Hexagon (HxGN) EAM, (formerly known as Infor EAM) is an Enterprise Asset Management system currently being utilized by Facilities and Services, Environmental Health and Safety and Campus Residences.
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WolfieNet-IoT (IoT = Internet of Things) is a wireless network that should only be used by games and mobile devices that cannot authenticate using the WPA2 Enterprise protocol.
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Firmware Updates Best Practice Helpful Reminders Provide your own adapters ...
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To prevent the inadvertent transfer of sensitive and/or personal data to unauthorized parties, the New York State Office of General Services (NYS-OGS) requires all surplus IT equipment to be cleansed of all data before disposing or repurposing. It is expected that all data be erased from the hard drive (and any other media) in such a manner that it cannot be recovered. Customer Engagement and Support can provide this service on an as-needed basis. It is recommended that when repurposing equipment (e.g. moving machines between personnel or departments), that the machine be cleaned of any University data before the swap.
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Stony Brook's Data Network Services and IT Security teams added additional security to the campus network during the summer of 2010. A network name server was implemented to check the URLs of websites that users on campus visit against a list of known distributors of malware. Instead of visiting a site that is known to be a distributor of malware, the Web browser is redirected to a malware shield (Web page) which advises users why the site they are trying to reach may have been flagged as being potentially harmful.
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Stony Brook has moved from Blackboard to Brightspace. Spring 2023 was the final semester that Blackboard was an option for courses, and Blackboard retired on 10/4/2023.
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OnBase is a document management system available for University departments who are interested in eliminating paper and managing their business files.
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and Support Customer Engagement and Support Help Portal Accounts and Passwords ...
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The AIP Windows plugin classifies, protects and encrypts documents to ensure only specific people can access them in email.
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Customer Engagement & Support to help you find the perfect option. ... to perform complex photo or video editing; a stronger card helps with viewing ... Customer Engagement and Support Customer Engagement and Support Help Portal ...
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Stony Brook University uses PeopleSoft as its core administrative system for managing Financial, Human Resources and Student Administration operations.
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and Support Customer Engagement and Support Help Portal Hardware ITSM Quick Link ...
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In an effort to maintain efficiency and reliability amongst computing equipment on the Stony Brook University Campus, the Division of Information Technology's Customer Engagement and Support department has instituted Hardware Support Standards.
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to be deployed. There may be multiple deployments throughout the process or one ... In an Agile project, there will be multiple deployments. The Monitor and Control ... presentation is created, and it is determined if the Commodity & Services ...