Ensuring you are signed in with a Stony Brook Licensed account in Zoom and can share your screen
If you're having trouble with Zoom—such as not being able to share your screen or access certain features—it might be because you're not signed in with your Stony Brook licensed account. This article will help you verify that you're properly signed in across the Zoom Web Portal, Zoom App, and any Zoom add-ons to ensure full access to your account's features.
This article will highlight some of the problems you might find if you are not logged in correctly into Zoom using Stony Brook Licensed Account.
The Problems
- you are the host of the meeting but Zoom doesn't detect you as the host
- you can't access a SBU class that's on Zoom
- you find that you cannot share your screen but you are the host
- others cannot find you in the system to add you as an Alternative Host
- you didn't choose "Sign in with SSO" when logging into Zoom
- you are missing features and settings
- your meetings end after 40 minutes
The Solutions
To log into Zoom, always select Sign in with SSO and then when prompted enter your NetID and NetID password. If you are prompted to enter a domain, it is stonybrook - one word, all lowercase.
Log in using SSO in all three of these places to solve the above problems: 1. Zoom Web Portal, 2. Zoom Application, and 3. Zoom for G-Suite Add-on (if you use Google Mail/Google Calendar):
- Log into the Zoom Web Portal
- Log into the Zoom application (this application is installed on your device)
- Google Apps users: Log into and authorize the Zoom for G-Suite Add-on
*If you are staff and do not teach classes, you also may want to change the global setting to allow all participants to share their screen for each future meeting to save time. This is not recommended for instructors who teach classes.
*Outlook calendar users may use the Outlook Plugin.