This article will highlight some of the problems you might find if you are not logged in correctly into Zoom using Stony Brook Licensed Account.

The Problems

You may be logged into a free, basic Zoom account if:

• you can't access a SBU class that's on Zoom
• you find that you cannot share your screen but you are the host
• others cannot find you in the system to add you as an Alternative Host
• you didn't choose "Sign in with SSO" when logging into Zoom
• you are missing features and settings
• your meetings end after 40 minutes

The Solutions

Ensure that you are logged into a Stony Brook licensed account in the Web Portal (stonybrook.zoom.us), *Google  Calendar, and in the Zoom Client  with your NetID. 

• Find my NetID:  https://it.stonybrook.edu/services/netid

Instructions for logging into Zoom:  

To log into Zoom, always select Sign in with SSO and then when prompted enter your  NetID and NetID password. If you are prompted to enter a domain, it is stonybrook - one word, all lowercase.

• Logging into the Zoom Web Portal: https://it.stonybrook.edu/help/kb/getting-started-with-your-stony-brook-zoom-account-or-set-up-your-zoom-account-again-to-fix
• Logging into the Zoom Client (certain features will only work in the client): https://it.stonybrook.edu/help/kb/installing-and-signing-into-the-zoom-application-client
  
  • Ensure your Zoom Client is always updated: https://support.zoom.us/hc/en-us/articles/201362233-Upgrade-update-to-the-latest-version

Watch this 5-minute video tutorial to help resolve the issues above:

Larger view

*If you are staff and do not teach classes, you also may want to change the global setting to allow all participants to share their screen for each future meeting to save time.  This is not recommended for instructors who teach classes.

*Outlook calendar users may use the Outlook Plugin.