Accessing a Shared Google Mailbox

Shared or Delegated mailboxes are accessed as separate inboxes in Google Mail on a desktop browser and in the Gmail iOS or Android app.

Once the mailbox has been delegated, use these steps to access it:

1. Click your image or initial icon in the top right corner of Gmail on web or in the iOS or Android Gmail app

2. In the menu that appears, click on the Delegated Mailbox name.

   
3. On the web, the shared/delegated account will open in a new tab or window. In the Gmail app, the inbox will refresh with the delegated account inbox.
4. It will look just like another inbox but will NOT include:
   • Chat
   • Full access to Contacts
   • Calendar, Docs/Drive, Sites (calendars are delegated separately and will be accessed through My Calendars or Other Calendars in your Google Calendar view)
   • Labs
   • Themes
5. Tip: To help you differentiate your first.last mail from your shared/delegated mailbox, add a theme, or image to your first.last@stonybrook.edu account by changing your Gmail background
6. If you don't see a delegated account you should have access to know that it may take up to 24 hours for it to appear. Check that the mailbox administrator (in your department) has delegated the account to; if so, sign out and then back into your mail and check again for the shared mailbox as described below (see more on Delegating Access to a Shared Mailbox).