Using RD Gateway in Microsoft Remote Desktop to Remote from a Mac into your University owned Windows computer

This KB Article References: RD Gateway
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Last Updated: March 04, 2024
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I. Set up RD Gateway

  1. Launch Microsoft Remote Desktop 10
  2. Click the Microsoft Remote Desktop Menu (top left) and then select Preferences
  3. Click the Gateways tab
  4. Click + in the bottom left corner
  5. Fill in the fields as follows, click Add, and then close the Preferences window
    Gateway Name:
    User Account: Use PC User Account
    Friendly nameRD Gateway

II. Set up Desktop and Connect

  1. Have your default Duo enabled device convenient to approve login during the last step
  2. Set up Your Desktop:
    1. Click the Connections menu and then select Add PC
    2. Fill in the fields as follows:
      PC name: enter the name of the computer you're connecting to  followed by e.g.,
      User Account: select Add User Account... enter your username as\NetID (e.g.,\bsmith) and password as your NetID Password.
    3. Click General (if you don't see General, click Show More), fill in the fields as follows, and then click Add:
      Friendly Name: New Connection (or a name for the computer you're connecting to)
      Group: Saved Desktops or Saved PCs
      Gateway: Select the RD Gateway you set up above
  3. To use 2+ monitors on the computer you're physically sitting at, click the Display tab
    1. S​​​​​​elect ☑︎Use all monitors
    2. Click Save
  4. To use Zoom and set to use the Microphone and Camera from the computer you're physically sitting at, click the Devices & Audio tab
    1. Select ☑︎Microphone and ☑︎Cameras
    2. Click Save
  5. From the main Microsoft Remote Desktop 10 window, double click on the New Connection you just created, and a window will open showing Connecting ... (it may take several moments to connect)
  6. If prompted to log in, use the following
    User name:\NetID (replacing NetID with your NetID, e.g.,\bsmith)
    Password: your NetID password
  7. Approve the Login Request on your default Duo enabled device (the DUO prompt will indicate that the login request is from RDPGW-2FA)
  8. If you receive a Verify Certificate prompt, click Continue

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