Adding, Reactivating, Removing, and Renaming Devices in my Duo Account

You can add or remove a device from the Duo Device Management screen after you enter your NetID and NetID password. The instructions below detail the following:

• Add a device - Add a second or third device so you are not locked out
• Reactivate a device - When you get a new phone and your information is copied to the new phone you'll need to reactivate the new phone
• Remove a device
• Rename a device

Managing Your Duo Devices and Settings

1. Clear your cache on your computer or work in a private/incognito browser.  This will prevent the "Remember me for 7 days" option from automatically logging you in and bypassing the Settings button.
   • Clearing Cache shortcut keys:  Windows:  Ctrl + Shift + Delete, Mac:  Command + Shift + Delete
   • Open a Private/Incognito Browser:  Windows:  Ctrl + Shift + N, Mac:  Command + Shift + N
2. On the Duo Device Management portal, log in with your NetID and NetID password.

3. On the Duo challenge screen, click Other options. This will open an option screen to select the authentication method:
   NOTE: If you have a Duo token attached to your SBU Duo account, you will see an additional option for Hardware Token in order to use the passcode generated by the token.

   
4. Select the method available to you:
   - Duo Push, if you already have a device with Duo mobile activated
   - Bypass Code, if you were provided one by the IT Help Desk
   - Hardware Token code, if you were provided with a Hardware Token by the IT Help Desk
5. After authenticating, you'll see additional options for all the devices that you have enrolled in Duo. 
   
    
6. Click the Edit button in the top right next to the device you wish to manage. This will grant you the option to Rename the device, or Delete the device if you have more than one device connected to your account. 
7. For Smartphones, you can click I have a new phone if the device still has the same phone number. You will then be prompted to scan the QR code from your smartphone if you have the Duo Mobile App installed.
8. For a new device, select Add a device and follow the setup prompts to enroll the new device into Duo.