Reactivating, Removing, and Renaming Devices in my Duo Account and Updating Duo Settings

You can update your Duo settings from the Single Sign On (SSO) screen.

This KB Article References: Duo Security Two-Step Login
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Last Updated: September 29, 2023
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You can manage devices from the Single Sign On (SSO) screen after you enter your NetID and NetID password.  The instructions below detail how to log into the Settings of the SSO screen to:

  • Reactivate a device - When you get a new phone and your information is copied to the new phone you'll need to reactivate the new phone.
  • Remove a device
  • Rename a device
  • Select a default device - When you log into a service that is approved with Duo but is not a the NetID Single Sign On (SSO) screen (VPN, Office 365) you will need to approve the login with your default device.  
  • Choose which device to approve the Duo prompt 

Managing Your Duo Devices and Settings

  1. Clear your cache if you are working on a computer or work in a private/incognito browser.  This will prevent the "Remember me for 7 days" option from automatically logging you in and bypassing the Settings button. 
    • Clearing Cache shortcut keys:  Windows:  Ctrl + Shift + Delete, Mac:  Command + Shift + Delete
    • Open a Private/Incognito Browser:  Windows:  Ctrl + Shift + N, Mac:  Command + Shift + N
  2. On any Single Sign On page (like Google Mail, Qualtrics, Zoom), log in with your NetID and NetID password.
  3. On the Duo challenge screen, click Settings.
  4. Click My Settings & Devices
  5. Authenticate further by clicking Send Me a Push or Enter a Passcode
  6. Click the gear next to the device you want to manage.  This will reveal your options to 
    • Reactivate Duo Mobile - When you get a new device, you'll need to reactivate it.
    • Change Device Name 
    • Delete Device
  7. Ensure your Default Device is correct and is the device you have with you daily.
  8. Lastly, choose "Ask me to choose an authentication method" under When I log in then click Save when finished at the bottom of this screen.

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