Resolving the Issue of Not Being Able To Add Someone as an Alternative Host in Zoom

If you can't add someone with an @stonybrook.edu email address as an alternative host in Zoom 

• S/he might need to sign out and back into Zoom to reclaim his/her license 
  OR
• S/he might be a Stony Brook affiliate with a basic Zoom Account

How to Resolve

1. Ask the person to sign out and back into Zoom on stonybrook.zoom.us to reclaim his/her Zoom license
2. Once s/he's signed out and back in, try adding him/her as an alternative host again
3. If that doesn't resolve it, you can make that person a co-host or host during the Zoom session