What to do if you have scanner problems
This KB Article References:
This Information is Intended for:
Staff
- Verify the scanner is powered on and that the USB cord is connected to the computer and back of the scanner.
- Attempt to scan into an alternate imaging application such as MS Paint.
- Contact your department's Point of Contact for assistance.
- Call Client Support at 2-9800 or submit a service ticket here.
This Content Last Updated:
11/12/2025