What to do if you have scanner problems
This KB Article References:
OnBase
This Information is Intended for:
Staff
Created: 10/08/2012 Last Updated: 04/08/2024
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Verify the scanner is powered on and that the USB cord is connected to the computer and back of the scanner.
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Attempt to scan into an alternate imaging application such as MS Paint.
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Contact your departments Point of Contact for assistances.
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Call Client Support at 2-9800 or submit a service ticket here.
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