Troubleshooting Clicker Issues

Audience: Students and Teaching Assistants

This KB Article References: Clickers
This Information is Intended for: Students, Teaching Assistants
Last Updated: January 08, 2015

If you are experiencing problems with your Turning Technologies clicker, account, or license, there are a number of potential causes.

Before contacting TLT or Turning Technologies with questions about your clicker, please make sure you have the following:

  1. A Turning Technologies account
  2. A valid license code applied to your Turning Technologies account (NOT a Responseware license)
  3. A Device ID listed under the "Response Devices" tab on your Turning Technologies account 

For further assistance, please follow the support chart in the following document:


Additional Information

Getting Help

The Division of Information Technology provides support on all of our services. If you require assistance please submit a support ticket through the IT Service Management system.

Submit A Ticket

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Academic Technology Services