Submitting a Ticket for VPN Help or to Request Access

This KB Article References: VPN
This Information is Intended for:
Last Updated: February 16, 2018

To get the quickest assistance with any VPN issue and to ensure your ticket gets routed to the correct group, it is important to submit a service ticket under the correct Service Catalog as follows.

  1. Sign in with your NetID and NetID password at http://service.stonybrook.edu/portal
  2. Click BROWSE ENTIRE CATALOG near the top-left corner
  3. In the Search bar near the top-right corner, type VPN; as you type, click the Remote Connectivity suggestion that appears
  4. The Remote Connectivity form will display. Click on the drop-down menu for Select the System Name or Needed Activity and choose the best option
     
  5. Complete your location and other details as needed, and click Submit

Additional Information


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Getting Help


The Division of Information Technology provides support on all of our services. If you require assistance please submit a support ticket through the IT Service Management system.

Submit A Ticket

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