Reactivating a Device for DUO
If you have issues using DUO on a device (mobile phone, tablet), you might need to reactivate the device with DUO.
This KB Article References:
This Information is Intended for:
Instructors,
Staff,
Students
If a device you previously added to your Duo account isn't authenticating correctly (either online or offline), reactivate DUO Mobile for that device.
Why does this happen? Getting a new phone may trigger this issue even if data and apps were transferred over from the old phone.
This Content Last Updated:
01/30/2025
Supported By
Customer Engagement and Support
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