Reactivating a Device for DUO
If you have issues using DUO on a device (mobile phone, tablet), you might need to reactivate the device with DUO.
This KB Article References:
Duo Security Two-Step Login
This Information is Intended for:
Instructors,
Staff,
Students
Created: 10/30/2020 Last Updated: 04/08/2024
If a device you previously added to your Duo account isn't authenticating correctly (either online or offline), reactivate DUO Mobile for that device.
Why does this happen? Getting a new phone may trigger this issue even if data and apps were transferred over from the old phone.