Reactivating a Device for DUO

If you have issues using DUO on a device (mobile phone, tablet), you might need to reactivate the device with DUO.

This KB Article References:
This Information is Intended for:
Instructors, Staff, Students

If a device you previously added to your Duo account isn't authenticating correctly (either online or offline), reactivate DUO Mobile for that device.  

Why does this happen? Getting a new phone may trigger this issue even if data and apps were transferred over from the old phone.
This Content Last Updated:
01/30/2025

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This KB Article References:
This Information is Intended for:
Instructors, Staff, Students
This Content Last Updated:
01/30/2025