Preventing Dropped Campus Wifi Connections from Private Wifi Addresses on iPhone, iPad, iPod touch, or Apple Watch

To help prevent dropped Wi-Fi issues on campus, do not use private Wi-Fi addresses for campus Wi-Fi networks on iPhones, iPads, iPod touches, or Apple Watches.

This Information is Intended for:
Guests, Instructors, Staff, Students

Starting with iOS 14, iPadOS 14, and watchOS 7, iPhones, iPads, iPod touches, or Apple Watches can use a different MAC address with each Wi-Fi network.

PLEASE NOTE: using these private Wi-Fi addresses for campus connections may cause issues. 

If your Wi-Fi connection keeps dropping on an iPhone, iPad, iPod touch, or Apple Watch, turn off private addressing (Private Wi-Fi addresses are available starting with iOS 14, iPadOS 14, and watchOS 7) by following the steps below.

 

  1. Go to Settings.
    Go to Settings
  2. Tap on Wi-Fi.
Tap on Wi-Fi.
  1. Tap the Information (i) button to the right of the network you're currently connected to.
Instructions in caption.
  1. Tap on Private Wi-Fi Address.
Tap on Private Wi-Fi Address.
  1. Select Off from the options. Then click Allow Tracking in order to proceed.
Select Off from the options. Then click Allow Tracking in order to proceed.
  1. Private Wi-Fi addresses will now be turned off for your device.
Instructions in caption.

 

This Content Last Updated:
07/29/2026

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Customer Engagement and Support
This Information is Intended for:
Guests, Instructors, Staff, Students
Estimated Read Time:
1 minutes
This Content Last Updated:
07/29/2026