Jack Repair
Repair technicians are dispatched twice daily, repairs are generally made by 5PM the following business day.
Please be as specific as possible as to the damage being reported (jack cracked, jack hanging, wires exposed).
If you don't have dial tone or are not connecting to the internet but the jack is otherwise intact, you may follow the same reporting procedure but please mention this fact in your service request.
Faculty/Staff, Chapin, Schomberg and West Apartment Residents
- Physically broken jacks can be reported through the service portal.
All Other Campus Residents
- Residents should report all jack issues to their Quad Office.
Please Contact
Customer Engagement and Support
Need Help? The fastest way to get support is by submitting a request through our ticketing system.
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