Infrastructure Cabling

Network Services provides the cabling infrastructure for the University which serves all voice, data, and television needs. This includes indoor station cabling (jacks) and outdoor, underground feeds.

All requests for service should be directed to Customer Engagement and Support.

Frequently Asked Questions

My jack is cracked and/or falling off the wall. How can I get this repaired?

Repair technicians are dispatched twice daily, repairs are generally made by 5PM the following business day.

Faculty/Staff, Chapin, Schomberg and West Apartment Residents

Physically broken jacks can be reported by contacting Customer Engagement & Support.

Campus Residents

Residents should report all jack issues to their Quad Office.

Please be specific as possbile as to the damage (jack cracked, jack hanging, wires exposed).

If you don't have dial tone or are not connecting to the internet but the jack is otherwise intact, you may follow the same reporting procedure but please mention this fact in your service request.

What type of jack do I need for my phone or data connection?

Estimated one-time charges for the installation of new jacks

(Cost estimate includes cabling, jack parts, PD6 Wiremold up to 6', firestop, and labor to install)

Cat 5E Cable

Description	Cost
B Jack (2 Data)	$530.00
D Jack (4 Data)	$699.00
G Jack (1 Data)	$402.00
L5 Jack (Wall Phones only)	$400.00
M Jack (3 Data)	$614.00
T Jack (1 Coax)	$448.00
W Jack (1 Data Cable) - Wireless only	$396.00

Fiber to desktop options available. Please call for pricing.

Cat 6 Cable

Description	Cost
B6 Jack (2 Data)	$598.00
D6 Jack (4 Data)	$838.00
G6 Jack (1 Data)	$436.00
L6 Jack (Wall Phone)	$436.00
M6 Jack (3 Data)	$719.00
W6 Jack (1 Data Cable) – Wireless	$432.00

Other Infrastructure Services estimates

Description	Cost
Repair jack (includes one hour of labor and material)	$111.00
Remove cable or coil in ceiling	$84.50
Move or redrop Cable (if cable is in good condition or cable is already coiled in ceiling, otherwise, “New Jack and Cable Run” rates apply). Includes two hours of labor and material.	$196.00
WireMold – including material and installation	T&M
Install and test Copper Wire Circuits	T&M
Test Circuit (WHEN PROBLEM IS BEYOND NORMAL WEAR)	Hourly rate*
ICRA tenting – Medical Center Areas per jack	$94.00

* Current labor rate is $84.50 per hour

** You can contact Customer Engagement & Support to set up a survey to determine needs and cost.

Additional Information

Files & Links

Getting Help

The Division of Information Technology provides support on all of our services. If you require assistance please submit a support ticket through the IT Service Management system.

Submit A Quick Ticket

Please Contact

Customer Engagement and Support

Customer Engagement and Support Help Portal