General Instructions for Logging In and Downloading From the KACE Self-Service Portal

You can download certain applications onto your workstation computer without having to have administrator privileges, like:

  • Windows and Security updates!
  • Drive Syncing Tools
  • OnBase
  • Zoom Desktop Client
This KB Article References:
Kace Self-Service Portal
This Information is Intended for:
Staff
  1. Go to the KACE Self-Service Portal
  2. Choose your Organization  and click Login
    Screenshot of Kace organization login screen
  3. Log in at the NetID screen with your NetID and password.  Then approve the login:
    Screenshot of the SBU SSO and Duo Screens
  4. To download software, click on the Downloads and click on a program to download:
    Screenshot of the Kace available Downloads

Additional Considerations

  • If you own more than 1 Stony Brook device*, you'll need to select the Device to install software on: 
    Screenshot of which device to install the software on
  • You will need to find the name of your Windows Computer to select the correct device to install software on.
  • When downloading from Kace, in the Downloads History, the status will say "install requested".  The download is installing, but it may look like nothing is happening on your computer.  Give it a few minutes, then click OK on the popup that will appear:
    Screenshot of the Kace download and installation popup notification
This Content Last Updated:
01/28/2026

Supported By

Customer Engagement and Support
Customer Engagement and Support Help Portal
This KB Article References:
Kace Self-Service Portal
This Information is Intended for:
Staff
Estimated Read Time:
1 minutes
This Content Last Updated:
01/28/2026