Accessing Qualtrics When You See "Error Loading"

If you get an error about loading your data, survey, project list when accessing Qualtrics, select Refresh Account.

This KB Article References:
This Information is Intended for:
Instructors, Researchers, Staff, Students

Here's how to access Qualtrics if you see We encountered an error loading your data, survey, project list when accessing Qualtrics: 

  1. Click the account settings menu in the top-right corner
  2. Select Refresh Account
    We encountered an error loading your project list. with the refresh account selected from the account settings menu
This Content Last Updated:
12/12/2023

Supported By


Qualtrics Support
Customer Engagement and Support
This KB Article References:
This Information is Intended for:
Instructors, Researchers, Staff, Students
This Content Last Updated:
12/12/2023