Preventing forwarded emails from Qualtrics' email triggers from going to recipients spam

This KB Article References:
Qualtrics
This Information is Intended for:
Instructors, Researchers, Staff, Students

Emails sent directly through Qualtrics are whitelisted and should not go to a Stony Brook users spam folder. However, when you forward these Qualtrics messages from your own inbox, they may go to spam. 

How to Differentiate Qualtric Email Senders 

  • Messages sent from noreply@qualtrics-survey.com will not get spammed.
    Screenshot of an e-mails details including the from address
  • E-mails forwarded directly from your e-mail inbox will likely be marked as spam.
    Screenshot of a google mail message text showing the forwarded message header including the problematic content that causes the mail to be marked as spam

Editing the Email to Improve Deliverability

Removing the From: section of the forwarded message, as highlighted in the above screenshot, before sending should allow the e-mail to be delivered properly. We believe that google is flagging these messages because the <noreply@qualtrics-survey.com> looks suspicious to their filters. 
 

Extra Information:

Checking If Your Email is Marked as Spam

You can see if a message was marked as spam by the MTA (our mail transfer agent) by clicking on the 3 dots and then clicking Show original. 

If it was marked as spam, it would have the tag  X-GM-Spam: 1 right before the Content-Type.

Screenshot of the google mail headers showing the X-GM-Spam tag

This Content Last Updated:
01/25/2026

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Customer Engagement and Support
Customer Engagement and Support Help Portal
This KB Article References:
Qualtrics
This Information is Intended for:
Instructors, Researchers, Staff, Students
Estimated Read Time:
1 minutes
This Content Last Updated:
01/25/2026