New Members of the University

If you are a new member of the University and you receive the Invalid ID Number error message, you may need to set up Challenge Questions within your SOLAR account. The Password Reset Tool uses your own information as authentications methods and keeping your information updated is best practice.

To set up Challenge Questions, please log into your SOLAR account. Please select Security and Personal Data, then select Challenge Questions Set Up. From here, you will be prompted to create 3 questions that will be used as the Challenge Question authentications method in the Password Reset Tool. 

• If you are not prompted to create 3 questions, then the system has automatically created 3 questions for you using information that's on record for you.

After creating the 3 challenge questions, it's best to review that other information is correct by selecting the Addresses, Email Address, and Phone Numbers options.

Current Members of the University

If you are a current member of the University and you receive the Invalid ID Number error message, there may be an issue with your current status with the University. We recommend that you follow up with the Registrar Office if you are a current student/returning student or your department if you're an employee to confirm your status in PeopleSoft.

For all other issues, it's recommended that you contact the Service Desk at the contact information below.