Getting Support (Phone, Email or Chat) and Training from Qualtrics' Customer Success Hub

Stony Brook faculty, staff and students can get Chat, Email, and Phone support and live directly from Qualtrics through their Customer Success Portal. The Portal also has training content/opportunities.

Log into the Customer Success Portal 

1. If you're already signed in to Qualtrics, access the Customer Success Hub by clicking the ? in the top right corner
   OR 
   If not signed in to Qualtrics, go to https://support-portal.qualtrics.com/
2. Click Login
3. If already logged in (you'll see something like netid#stonybrookuniversity), click Stony Brook University
4. Otherwise, if prompted on how to sign in, select SSO
   
5. For your company's Organization ID, enter stonybrookuniversity and l log in with NetID and Duo
   
6. Near the top right, click Contact Support
7. Read the list of things only your Stony Brook Brand Administrator can do.
8. If your request is on that list, create a ticket for DoIT to assist
9. If not, select Surveys & XM Directory and enter your question to the chat
10. The chat will give you possible answers. If those answers don't help, for "Did I answer your question?", select No then select to Contact Support
11. Choose which method of contact (Chat, Phone, Email) and continue with your request

Check Ticket Status

1. While logged into the Customer Success Portal, click My Tickets
   
2. From the list of tickets, click a Ticket ID to view more information, including ticket status and ticket history/resolution