Getting Support (Phone, Email or Chat) and Training from Qualtrics' Customer Success Hub

Qualtrics implemented a New Customer Success Hub in July 2023.  Stony Brook faculty, staff, and students can get Chat, Email, and Phone support and live or virtual training from Qualtrics.

In this article you will learn how to:

• Log into the Customer Success Portal to get training and support
• Getting phone support

Logging into the Customer Success Portal 

1. To access the Customer Success Hub log into https://support-portal.qualtrics.com/ by clicking SSO
   
    and entering stonybrookuniversity as the Organization ID
   
   Or if you are already signed into Qualtrics click the ? 
   
   and then click Contact Support at the bottom of the menu.
2. Scroll down to How can we help you and choose Get Technical Support to get phone, email or chat support or Grow My Skills to get live or virtual training.
   1. When getting support, choose Survey Platform & XM Directory and then choose if you want Live Chat, Phone, or Email support.
      
3. To check on support tickets click My Tickets.
   

Getting Phone Support

For phone support, you will be prompted to enter your phone number so that they can call you: