Improving communication received from tickets
Published: September 5, 2025
Estimated Read Time:
1 minutes
After conversation with service desk agents & customers, DoIT's TeamDynamix administrators have made some changes to notifications to enhance clarity & ensure that key information is easily identifiable.
Beginning tonight, default notifications have been reformatted. The primary reason for the email will now be prominently displayed in red and in a larger font, followed by additional relevant details further within the message.
In the event that you have submitted a request for help and did not receive a notification, please know that you can always check the status of your ticket