Purchasing Adobe Creative Cloud with Adobe Named User License

Audience: Faculty, Researchers and Staff

This KB Article References: Adobe Creative Cloud
This Information is Intended for: Faculty, Researchers, Staff
Last Updated: June 23, 2021
Average Rating: Not Rated
Your feedback is important to us, help us by logging in to rate this article and provide feedback.

DoIT now manages Adobe Creative Cloud named user licenses for faculty and staff, which allows users to get better prices. The cost of a named user license is $161.25 per year. This is charged to the department's account at the end of each fiscal year in June. If you need to remove a license (perhaps one of your users changed jobs within the university or left SBU), you must request the license be removed. 

Proration is not available. 

To purchase/remove a named user license, follow the below steps:

Assigning Adobe Named User Licenses

  1. Log into to create a ticket in the self-service portal at service.stonybrook.edu.

  2. Create a Quick Ticket requesting a "Managed Adobe Named User License" and include

    1. The email address of the person who will be the named user

    2. The account number to be charged

    3. Attach an email from the account director authorizing the charge.

  3. Once the ticket is routed to the correct team, you'll receive an email to confirm the request. Then, the team will create an Adobe ID for the user and add them to your user group.

  4. The user will receive an email from Adobe with how to access their Adobe ID. 

  5. Your  Cherwell request is resolved. 

  6. Your account is billed for $161.25 in June for each license you are using. 

Removing DoIT managed Adobe Named User licenses

Licenses are not automatically removed if someone leaves the university or changes jobs. The user’s supervisor, secretary staff, or colleagues must create a Cherwell request to remove the license to prevent being billed for an abandoned license. Additionally, the license can be moved to another user with approval. 

  1. The supervisor, secretary staff, or colleague or the person whose license you want to remove needs to log into to create a ticket in the self-service portal at service.stonybrook.edu.

  2. Create a Quick Ticket requesting that the user's license be removed or moved, and include the original user's email address and, if moving to another user, the new user's email address

  3. Once the ticket is routed to the correct team, you'll receive an email to confirm the request. Then, the team will remove the user’s Adobe ID  from the licensed group. (Or the user will be replaced by another user, if requested.)

  4. The Cherwell request is resolved.

Additional Information


Files & Links

Provide Feedback


Your feedback is important to us, help us by logging in to rate this article and provide feedback.

Sign in with NetID

Getting Help


The Division of Information Technology provides support on all of our services. If you require assistance please submit a support ticket through the IT Service Management system.

Submit A Quick Ticket

Supported By


Customer Engagement and Support