Preventing forwarded emails from Qualtrics' email triggers from going to recipients spam

This KB Article References:
This Information is Intended for:
Instructors, Researchers, Staff, Students

Qualtrics emails are whitelisted and do not go to spam. However when you forward these Qualtrics messages they go to spam.

•  Will not get spammed:

•  WILL GET SPAMMED:

Solution: 
 
Remove the From: section of the forwarded message, the highlighted part, before sending.  It's the <noreply@qualtrics-survey.com> that is causing the problem.
We think Google flags this as a forwarded, spoofed email. 

 

Extra Information:

You can see if a message was marked as spam by the MTA (our mail transfer agent) by clicking on the 3 dots > Show original
If it was spammed it will have the tag  X-GM-Spam: 1 right before the Content-Type.

This Content Last Updated:
12/12/2023

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Customer Engagement and Support
This KB Article References:
This Information is Intended for:
Instructors, Researchers, Staff, Students
This Content Last Updated:
12/12/2023