Printing

Students can print in SINC Sites and other computer labs on campus, or by using Stony Brook's Print From Anywhere service.

This system is reported to be online

Student Printing

All registered Stony Brook students can print 140 pages a week (Monday - Sunday) in the SINC Sites, Health Sciences Library, and Residential Computing Centers or by using the Print From Anywhere service. Funding for student printing comes from the Student Technology Fee.  Stony Brook uses the Pharos system to manage printing. 

In order to print, send print jobs to the print queue from a SINC Site computer, or from a personal computer using the Print From Anywhere softwareweb browser, or email. Students need their Stony Brook University ID card to release their print jobs.

Print From Anywhere Service

The Print From Anywhere service allows students to send print jobs to the SINC Site Print Queue from their own computers whether on campus or off campus. Students need to install the Pharos Client software on their personal machines. This software sets up a special printer on a student's personal computer that will allow them to send their documents to the Pharos Print Queue.

Please note that when using Print From Anywhere from an off-campus location, users will need to access Stony Brook's Virtual Private Network before sending print jobs.

Guest Printing

How do I print if I am not affiliated with the University and do not have an ID Card?

Guest printing is available for guests and visitors that are not Stony Brook University Students, Faculty or Staff members.

Guests will need to purchase a "Wolfie Wallet Visitor Card" from a CBord ValuePort card dispenser.  These are located in the lobby of the Student Union or in the 3rd Floor Stacks of the Melville Library.  When sending your print jobs to our printers, you MUST change the printer to "mainq_guest" and enter the 9-digit card number printed on the front of the Wolfie Wallet Visitor Card when it prompts you for an ID.  Next, select a password for your print job.  To release your print jobs, swipe your Wolfie Wallet Visitor Card at an Omega card reader, select your print jobs and press the print button.

** Guest cards do not work at all release stations, only those that are connected to Wolfie Wallet.  If you need help with printing as a guest, please see a Student Consultant in the SINC Site.

Print From Anywhere

Can I print to the SINC Sites from my own computer?

The Print From Anywhere service allows students to send print jobs to the SINC Site print queue from their own computers whether on campus or off campus. Students need to install the Print From Anywhere Client on their personal machine(s). This software sets up a special printer on their computer that will allow them to send their documents to the Print From Anywhere print queue.

Please note that when using Print From Anywhere from an off-campus location, users will need to access Stony Brook's Virtual Private Network before sending print jobs.

Once you download the software package for your operating system, you can send print jobs to any Print From Anywhere Release Station and they will stay in the queue for 24 hours.

 

Additional ways to print:  

Sending Print Jobs to the Print From Anywhere Queue from your email

Sending Print Jobs to the Print From Anwhere Queue from a Desktop Web Browser 

 

 

Where do I download Print From Anywhere?

Printing Instructions

  1. Download and install the "SINC Print From Anywhere Client" from the packages section.
  2. When printing your document select "SINC Print From Anywhere Queue" as your printer.
  3. The client will popup and prompt you for your NetID username. Enter your NetID and click OK.
  4. Your job will be stored in the SINC Site Print Queue for 24 hours. After that it will be purged.
  5. You can view your job at https://print.stonybrook.edu/webrelease.

Windows Group

NameLast BuiltSize
SINC Print From Anywhere PC Client x868-20-201243 MB
SINC Print From Anywhere PC Client x648-20-201270 MB
SINC Print From Anywhere Uninstaller
If you have problems uninstalling the PC Client
1-14-20101.3 MB

 

Mac Group

SINC Print From Anywhere Mac Client 10.61-28-201017 MB
SINC Print From Anywhere Mac Client 10.73-25-201577 MB
SINC Print From Anywhere Mac Client 10.83-25-201577 MB
SINC Print From Anywhere Mac Client 10.93-25-201577 MB
SINC Print From Anywhere Mac Client 10.10
3-25-201577 MB
How do I use the Print From Anywhere client?
  1. Download and install the "SINC Print From Anywhere Client" from the packages section located here.
  2. When printing your document select "SINC Print From Anywhere Queue" as your printer.
  3. The client will popup and prompt you for your NetID username. Enter your NetID and click OK.
  4. Your job will be stored in the SINC Site Print Queue for 24 hours. After that it will be purged.
  5. You can view your job and confirm that it is in the queue by clicking on the Queue tab located at the top of this page.


NOTES: To send jobs to the SINC Site Print Queue, you will need to be on a Stony Brook campus network such as Resnet, Wolfienet-Secure, connected through the Stony Brook Work-At-Home (WAH) VPN, or any other campus network.

How do I know if my print job was sent?

Once you have sent your print jobs to the Print From Anywhere Queue, you can verify that they were sent by following these steps:

1. Go to https://print.stonybrook.edu in any web browser.

  • In order to access the website listed, you will need to use a campus networked computer (i.e. SINC Site Computer), be on WolfieNet-Secure, or be connected to the campus network via VPN from an off-campus location.

2. Log in using your NetID and NetID Password.

3. All print jobs currently in your Print From Anywhere Queue will be listed.

  • The following information is available for your print jobs:
    • Time: When your print job was sent.
    • Pages: The number of pages in your print job.
    • Cost: How much print quota that job will cost.
    • Preview: A preview of your print job (if job was uploaded or emailed only).

4. You can refresh your Print From Anywhere Queue by clicking the Refresh button, and you can delete print jobs by checking the box next to the desired print job and pressing Delete.  (You will need to verify that you want to delete your selected print jobs.  Once they are deleted, there is no way to retrieve them.)

How do I use Print From Anywhere from an off-campus location?

If you are trying to use Print From Anywhere from an off-campus location, you will need to connect to Stony Brook University's Work-at-Home Virtual Private Network by going here.  Once you have connected to the VPN, you will be able to send your print jobs to the Pharos Queue.

*Please note that there is a 200-seat limit for the VPN, so if you are unable to connect during high-traffic times, please try again at a later time.

Which operating systems are currently supported by Print From Anywhere?

For Windows users, the following operating systems are currently supported by Print From Anywhere:

  1. Windows 32-Bit
  2. Windows 64-Bit

For Mac users, the following operating systems are currently supported by Print From Anywhere:

  1. Mac OSx 10.4 (Tiger)
  2. Mac OSx 10.5 (Leopard)
  3. Mac OSx 10.6 (Snow Leopard)
  4. Mac OSx 10.7 (Lion)
  5. Mac OSx 10.8 (Mountain Lion)
  6. Mac OSx 10.9 (Maverick)
  7. Mac OSx 10.10 (Yosemite) - ** Added 10/2014

For all other operating systems, you may be able to upload your document using your web browser or email by following these directions:

  1. How do I send print jobs to the Print From Anywhere Queue from a web browser (computer or mobile device)?
  2. How do I send print jobs to the Print From Anywhere Queue from my email?
How do I send print jobs to the Print From Anywhere Queue from a web browser?

Members of the campus community with an active Pharos account can send their print jobs to the Print From Anywhere Queue from a Web browser.  To send print jobs to the Pharos Queue from a Web browser, follow these steps:

1. In any web browser, go to https://print.stonybrook.edu

  • In order to access the website listed below, you will need to use a campus networked computer (i.e. SINC Site Computer), be on WolfieNet-Secure, or be connected to the campus network via VPN from an off-campus location.

2. Log in using your NetID and NetID Password.

3. In the upper-left corner of the window, click Upload a document.

  • Please note that only certain file types can be uploaded: PDF MS Word, MS Excel, MS PowerPoint, MS Visio, Open Office, image files and text (.csv, .rtf & .txt).

4. Browse your computer for the document you want to upload and click Open.

5. Once the upload is complete, your print job is ready to be released at a Pharos Release Station.

Please note:

  • The Upload a document feature is not available on mobile browsers. 
  • You cannot change printing options (single/double sided printing, printing more than one page per sheet, etc.), so we recommend setting up your printing options and saving the file as a PDF, and printing the PDF rather than the original document.
  • You can upload from an Android device by using the Google Chrome app.  Within Chrome, enable the "Request desktop site" feature from the Chrome menu.
How do I send print jobs to the Print From Anywhere Queue from my email?

Members of the campus community with an active Pharos account can send their print jobs to the Print From Anywhere Queue from mobile devices (smartphones and tablets) as well as computers via email.  To send print jobs to the Print From Anywhere Queue from your email, follow these steps:

1. From your Stony Brook University email account, compose a new email addressed to printfromanywhere@stonybrook.edu.

  • Emails sent to printfromanywhere@stonybrook.edu MUST come from your Stony Brook University (@stonybrook.edu) email account.  Print jobs sent from personal email accounts will not be processed by Pharos and will be deleted.

2. Attach the file(s) you want to print to your email.  

3. Once your print jobs are sent, you will receive an email notification when they are ready to be released at a Pharos Release Station.

Please note:

  • You can attach multiple files to one email and each file will appear as a separate document at the Pharos Release Station.
  • You cannot use the "Insert files using Drive" option for attachments.  The file needs to be local on your device first and uploaded/attached using the "Attach files" icon.
  • The body of the email itself will also appear as a separate document which you can choose to print.
  • You cannot change printing options (single/double sided printing, printing more than one page per sheet, etc.), so we recommend setting up your printing options and saving the file as a PDF, and printing the PDF rather than the original document if you require these options.
How do I print a webpage from my iOS device to Print From Anywhere?

In order to print a webpage from your iOS device to the Print From Anwhere queue, you must first save it as a PDF into your Google Drive account using the Google Chrome browser.  You will need to install the Google Chrome app from the App Store.

Once you have the Google Chrome app installed, follow these steps:

  1. Open Google Chrome and open the webpage you would like to save.
     
  2. Tap the "share" icon in the upper right corner, then tap "print".



  3. Choose "Google Cloud Print".  Note: You may be prompted to log into your Google account if you have not done so already.



  4. Tap "Save to Google Drive"



  5. Tap "Save" in the upper right corner.

Now that you have saved your PDF you can now email the PDF as an attachment using the Gmail app following these instructions for How do I send a PDF to the Print From Anywhere Queue from Gmail using an iOS device.

 

How do I send a document to the Print From Anywhere Queue from Gmail using an iOS device?

Members of the campus community with an active Pharos account can send their document to the Print From Anywhere Queue from any iOS device such as an iPhone or iPad.  To send a document to the queue from an iOS device you will need to email the PDF as an attachment using the following apps from the App Store: Adobe Reader, Gmail, and Google Drive.

Once you have all 3 apps installed, and the Gmail app configured for your stonybrook.edu email, follow these steps:

  1. Open the Google Drive app on your iOS device and locate your document that you saved in your Google Drive account.
     
  2. Tap the "i" icon to bring up the Details of your document.  Tap "Open In" from the side menu, then tap "Open In" again from the popout menu.



    (the screenshot shows a PDF, but Microsoft Office documents work as well)

  3. Tap "Open in Adobe Reader"



  4. Tap the "Share icon in the upper right hand corner, tap "Share File".



  5. Chooose "Share Original Document" or "Share Flattened Copy".
     
  6. Tap "Gmail to open the Gmail app.  Note: You must use the Gmail app, Print From Anywhere will not recognize attachments using the native iOS Mail app.
     
  7. Send the email to printfromanywhere@stonybrook.edu

  8. Once your email are sent, you will receive an email notification when they are ready to be released at any Pharos Release Station.

 

Why can't I use Print From Anywhere on my Mac?

Many students are reporting that they are experiencing issues while using Print From Anywhere from their Mac computers.

When installing Print From Anywhere on your Mac, please make sure you have uninstalled all other versions of Print From Anywhere on your Mac first.  Having multiple installations of the Print From Anywhere software will cause issues.  Also, make sure you have downloaded the correct client for your Mac OS.  Mac OS 10.6, 10.7, 10.8 and 10.9 all have different installation files.  To find out what version of the Mac OS you have on your computer, click the Apple menu in the upper-left corner of your screen and choose About this Mac.

The following instructions explain how to work around the most common issues that have been reported.

The NetID dialog box doesn't show up when printing with Print From Anywhere

If the NetID dialog box does not appear when you're using Print From Anywhere on your Mac computer, make sure "Popup.app" is running:

  1. Launch /Application/Utilities/Activity Monitor.app
  2. Make sure the process window comes up if not press the Command key
  3. In the drop down box on the upper right of the toolbar, make sure it lists "All Processes"
  4. Look for "Popup"

If "Popup" is not on the list of all processes, you can launch it:

  1. Double-click /Library/Application Support/Pharos/Popup.app
  2. Try to send a print job
  3. From the Apple Menu (in the upper-left corner of your screen), launch "System Preferences"
  4. Select Accounts (i.e. Snow Leopard/10.6.x)
  5. Make sure the user is selected, and click on the "Login Items" tab on the upper-right
  6. Drag and drop "Popup.app" to the list of Login Items if "Popup.app" is not in the list

You receive an "Unidentified Developer" message when you install Print From Anywhere

Mac's display the "unidentified developer" message when it determines that software you are trying to install is not from one of the recognized software providers.  This is what is causing the error message.  Print From Anywhere is a program that you can install on your Mac, however, it may not be recognized by Apple.  To work around this issue, follow these instructions:

  1. When you try to install Print From Anywhere, you may get a prompt asking if you want to install the program even though it is from an "unidentified developer."  Allow the installation to continue.
  2. If you don't get a prompt, right-click the installation file and choose Open from the drop-down menu

You receive a "Popup Install Failed" message when you install Print From Anywhere

When installing the Print From Anywhere client for your specific Mac OS (i.e. 10.6, 10.7, 10.8 or 10.9), you may see an error message that tells you the popup install has failed.  To work around this issue, follow these instructions to install the popup application separately:

  1. Right-click the installation file and choose Show Package Content
  2. Next, click Content then Resources
  3. After this, you can double-click to install the "Popup.pkg" and "XeroxPrintDrivers.pkg" separately

Print Quota System

How do I check my quota?

To check your print quota balance, please follow one of these two options:

Visit a Pharos Release Station

1. At any Pharos Release Station, swipe your Stony Brook University ID card.  Once it loads, your balance will be displayed on the screen.

Check Your Quota Online

In order to access the website listed below, you will need to use a campus networked computer (i.e. SINC Site Computer), be on WolfieNet-Secure, or be connected to the campus network via VPN from an off-campus location.

1. Go to https://print.stonybrook.edu in any web browser.

2. Log in using your NetID and NetID Password.

3. Your balance will be displayed in the upper-right corner of the window.

How does the print quota system work?

Beginning with the Fall 2014 semester, All Stony Brook University’s student print quota will be adjusted to 140 pages per week in SINC Sites (Monday - Sunday).  

Printing in the SINC Sites is funded from the Student Technology Fee.

Since all students (regardless of Major or whether or not you live on or off campus) pay the same fee, all are allotted the same quota.

If students have print quota left over on Sunday night, it will be lost when the system resets their quota to 140 pages on Monday.  Unused print quota does NOT roll over to the following week.

Single-sided pages print at a cost of $0.05 per page and double-sided pages print at a cost of $0.08 per page.  Printing duplex, or on both sides of a sheet of paper saves you money and saves trees!

Users that have run out of print quota for the week can choose to put money on their Wolfie Wallet account and use the funds to supplement their print quota. When logged into a Pharos Release Station, both balances will be displayed.  If you have both print quota and funds on your Wolfie Wallet account, the print job will be charged to your print quota first.  When that runs out, the remaining balance will be charged to your Wolfie Wallet account. This type of transaction will take place using the Card Readers in the Main Library SINC Site, Central & North Reading Rooms, Engineering SINC Site and the Union SINC Site.  

 

For More Information about Printing in a SINC Site visit this DoIT web page: http://it.stonybrook.edu/services/printing 

Printing in a SINC Site

How do I log in to print?

There are printed instructions and/or Student Consultants in each SINC Site to help you with your printing needs. You will need to have:

  • Your Stony Brook University ID card. 

Printing from a workstation in a SINC Site (Computer Lab)

  1. Within every SINC Site, each individual computer will now have the ability to print to a print queue.
  2. After you press the print button, you will need to visit a Pharos Release Station to release (send) your print job(s) to the printer.
  3. After the job has printed, it will count towards your quota.

NOTE: Jobs sent to the print queue, but not printed, will be deleted after 2 hours.

IMPORTANT:

  • Prepare ahead of time and send your print jobs to Print from Anywhere to retrieve printouts from ANY of our SINC site before heading to class!
  • If you do not use Print from Anywhere, the Main Library SINC Site rm 1460Student Union SINC Site rm 080 and the Engineering SINC Site rm 106 have additional stations just for printing so people can walk-in just to print. Revisions must be done at a vacant computer in the lab and not these printing computers.
  • Again, if you do not use Print from Anywhere, the remaining SINC sites do not have "walkin" printing stations, therefore you will need to find a vacant computer to use.
How will I know if my print jobs were released?

Once you swipe your Stony Brook ID card at a Pharos Release Station, your print jobs will be sent to the nearest printer. Since there are no longer cover pages for print jobs, you will be responsible for waiting to collect your print jobs.

Please note that student consultants and staff members are NOT responsible for lost print jobs and will not reprint them for you.

Is color printing available in SINC Sites?

Color printing is available in the Melville Library SINC Site (S-1460).  A new Color printer has been purchased and installed for the Fall 2013 semester.

To send print jobs to the color printer, you must change the printer to 'mainq_color' from a Windows computer in the Main Library SINC Site.

The cost to print in color is $0.25 per single-sided page and $0.40 per double-sided page.

Color printing is not included in your regular print quota; charges for color printing will be deducted from your Wolfie Wallet balance.

If you need help, please ask a consultant in the Main Library SINC Site.

 

 

 

Where can I print with Wolfie Wallet?

Users that have run out of print quota do not need to wait until the following week if they need to print.  If you have exhausted your print quota for the week, you can print using Wolfie Wallet.

Not all release stations are attached to Wolfie Wallet.  Currently, there are 5.

Release stations where you can use Wolfie Wallet

Room

Location in the Room 

Release Station name

Melville Library Main SINC Site, RM  S1464In the Front, closest to the WindowsLW Omega
Central Reading RoomOn the rightCRR Omega 2
North Reading RoomOn the rightNRR Omega 2
Student Union Room 080On the rightUN Omega 2
Engineering 106Behind the printersEN Omega
Southampton - Student Center TreeHouse LoungeSHSC Omega

 

 For more info about using your Wolfie Wallet card go to FSA webpage.

Where can I release my print job?

You can visit any one of these sites to release your job:

  • Campus Residences' Residential Computing Centers:
    • Baruch
    • Benedict
    • Cardozo
    • Chapin
    • Douglass
    • Nobel
    • O'Neill
    • West
  • Chemistry SINC Site
  • Computer Science SINC Site
  • Engineering SINC Site
  • ESS Geology Lab (Room 105)
  • Harriman Hall SINC Site
  • Humanities Lounge
  • Humanities SINC Site
  • Life Science SINC Site
  • Math/Physics Library
  • Math/Physics SINC Site
  • Melville Library Central Reading Room
  • Melville Library North Reading Room
  • Melville Library North Reading Room CoLA
  • Melville Library Language Learning and Research Center
  • Melville Library SINC Site
  • SBS SINC Site
  • SOMAS Endeavour Hall Lab (Room 160)
  • Sports Complex SINC Site
  • Student Union SINC Site

 Public Standalone Kiosk Printers:

  • Biomedical Engineering Building (Room 106)
  • Frey Hall (3rd Floor)
  • Humanities Lounge (1st Floor)
  • Javits Lecture Center (Lobby)
  • Melville Library Commuter Lounge
  • Psychology B (Room 128)
  • SAC Commuter Lounge (Upper Level)

 

Why are the print jobs that I send from my email coming out blank?

If the print jobs you print from your email are coming out as blank pages (rather than the actual document), follow these instructions:

1. From your email, download the attached files to your computer.

2. Open the downloaded file on your computer.

3. Print the file from your computer rather than from your email.

If you print attachments directly from your email, there is a chance that they will come out as blank pages, but your quota will still be charged.

How do I print in a SINC Site?

Campus ID cards are required for printing inside of SINC Sites and at any Pharos Printing Station.

When logged into a SINC Site computer, you will be able to send print jobs to the Pharos Release Stations. Going to File then Print or using keyboard commands (Ctrl + P on a Windows computer and Command + P on a Mac) will bring up the printing menu. The default printer should read "mainq_netid," which will send your print jobs to the Pharos Queue. From there, all you need to do is swipe your Stony Brook University ID card at any Pharos Release Station and select print. Your print jobs will be released on the nearest printer.

Please note that print jobs sent from SINC Site computers will stay in the Pharos Queue for 2 hours. Print jobs sent from Print From Anywhere will stay in the Pharos Queue for 24 hours.

For more information about Printing go to:  http://it.stonybrook.edu/services/catalog/category/printing

 

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