This Service Is Being Replaced by Cisco Webex
Beginning in Spring 2023, Stony Brook University is transitioning to a new VOIP Service provider from Cisco Webex.
If you've been migrated please visit the Cisco Webex Service Page for information regarding features, voicemail and technical support
Unified Communications Technology
- Unified communications technology will eventually allow you to seamlessly collaborate with other people, even if you are in separate locations. You will be able to quickly locate people by accessing an interactive directory, engage in text messaging sessions, and escalate sessions to voice calls or video calls if desired.
- Unified Messaging includes Voice-to-Text and Text-to-Voice.
- Presence will allow you to see if someone you're trying to contact is available.
Mobility
- Stony Brook's VoIP system will bring you greater mobility. Hand off calls in progress from your cell phone to desktop phone and back to your cell phone for true mobility. This will allow you to take advantage of Wi-Fi technology where available, while saving on billed cellular minutes. When you originate phone calls from a non-Stony Brook device defined in your profile, the caller ID will appear to be sent from your Stony Brook telephone number.
- Publish your Stony Brook telephone number and choose which device you answer calls on, (cell phone, desk phone, home phone, PC/laptop, or tablet for one-number service).
Collaboration
- Share real-time documents with colleagues using Unify's Web collaboration tools.
- Create conference calls instantly using Conference Bridge. Simply distribute a call with a telephone number and PIN code.
- Search for co-workers by name through your device using the University Directory.
Far Beyond Just Phones
SBUDoIT Telecommunications Manager Gail Levy discusses some of the unified communication features employees will be getting in the near future with the deployment of Stony Brook's new telephone system:
- Openscape Mobility
- Presence - set your own status and check co-worker's availability
Atos Phones
The initial telephone deployment of phone models OSV OpenScape IP35 or OSV OpenScape IP55 will bring users the following features to make telecommunications work easier and more efficient:

IP35

IP55
Key Features
- Answer calls via handset, speaker, or headset
- Handset-free dialing (all phones have a 'live' keypad which allows immediate dialing without lifting the receiver. This will automatically activate the SPEAKER option on the telephone or the headset (if being utilized).
- Switching devices - move a call from handset to speaker and speaker to handset
- Redial enables users to call the last internal/external number dialed
- Hold allows you to place a caller on hold
- Mute to temporarily deactivate the microphone on the handset, speakerphone, or headset (if being utilized)
- Transfer to send a call to another destination after being answered
- Consult to place your current call on SOFT HOLD and make a second call
- Conference to join up to 10 parties together on a telephone call
- Ringer Off/On
- Beep Tone Off/On to enable/disable the beep tone instead of ringer for inbound calls
- Call waiting allows non keyset users to answer a second inbound call while currently on an active call
- Directed pickup allows users to answer another ringing telephone
- Forward to temporarily redirect your calls to another number
- Do not disturb disables the ringer and redirects inbound caller to voicemail (if programmed)
- Call log/list will show an icon in the telephone display if you have a missed call(s). Once the list is viewed, the indicator will deactivate. Each call list may contain up to 30 entries.
- Phonebook/Directory lets you create a list of frequently dialed numbers customized for your telephone
- Color graphic display on the IP55's with several programmable buttons and text-sensitive soft keys
Voicemail Features
- Customized greetings available for missed call types (busy, external, internal, after-hours, vacation, today's greeting)
- Continuous message playback available
- Automatically call the sender of voicemail message (internally or externally) with two key strokes
- Quickly pause, delete, skip, replay or save messages during playback
What is VoIP?
What is Unified Communications (UC)?
Why is Stony Brook migrating to VoIP and Unified Communications?
Will I be forced to change my existing phone device?
How will I know what my choices are for phone replacement?
Will there be any formal training?
How many devices do I have to choose from?
Can I use my own cell phone as my primary device?
Can I save my current stored voicemail messages?
Will there be any changes to the way we report service issues or request moves, adds, or changes?
Additional Information
There are no additional resources available for this service.
Please Contact
Customer Engagement and Support
Telephony
- SBTelecom@stonybrook.edu
- (631) 632-4300