TLT Student Support Desk
The TLT Student Support Desk assists students, faculty and staff in utilizing different technologies available at Stony Brook University and in the SINC Sites. The student consultants who work for the TLT Support Desk offer help to users in person, over the phone, through email and live chat. The TLT Student Support Desk is equipped to answer questions and troubleshoot common problems. If a consultant is unable to help with a problem, they will create and submit a trouble ticket which will be forwarded to the appropriate DoIT staff member for review.
Student Support Desk Consultants Responsibilities
Assist Stony Brook students with account problems
On the following information systems:
•Printing, Pharos & Print From Anywhere
•NetID username and password issues
Develop and provide Technology Workshops for SB students
These workshops include:
•Software Workshops using Microsoft Applications (Powerpoint, Excel, etc)
•Software Workshops using Adobe Applications (Dreamweaver, Fireworks, Photoshop, etc)
•Web Development (HTML, CSS, etc)
•Computer Technology Orientation Workshops
Contact Customer Engagement and Support
Contact Customer Engagement and Support for issues with personal computers or problems experienced outside of a SINC Site such as:
Wireless connectivity issues
Virus and spyware removal
Operating system repairs and upgrades
Frequently Asked Questions
Teaching, Learning + Technology (TLT)
|Monday - Wednesday||10 a.m. - 10 p.m.||Main Library SINC Site S-1460|
|Thursday||10 a.m. -8 p.m.||Main Library SINC Site S-1460|
|Friday||10 a.m. - 3 p.m.||Main Library SINC Site S-1460|
|Saturday||1 p.m. -8 p.m.||Main Library SINC Site S-1460|
|Sunday||1 p.m. -11p.m.||Main Library SINC Site S-1460|
Help Desk hours are subject to change due to circumstances beyond our control.
SINC Sites (Public Computer Labs)
Student Consultants are available in all of our SINC Sites.
During open lab hours, Student Consultants will be on duty in all SINC Sites to answer questions and troubleshoot problems that you may encounter. If they are unable to answer your questions or resolve your issues, they will be able to point you in the right direction or escalate your issue to a staff member.