New Service and Service Enhancement Request

Submit a Request

To submit a request you will need to use our New Service and Service Enhancement request form. 

This form is used to request new services or service enhancements. If you are experiencing technical difficulty with a service, please submit a ticket to

Submit A Request

Information You Will Need

To submit a request you will need to complete the request form and submit a business case.

Request Process

You will hear back from DoIT within 5 business days. 

Your request will be reviewed by a dedicated analyst in the Division of Information Technology. Depending on the nature of the proposal, your request may be:

  • Scheduled for implementation


  • Submitted to the Executive Prioritization Council for further review


Need Assistance?

If you need assistance with submitting a New Service or Service Enhancement request, please submit a ticket to our Customer Engagement and Support team. 


Submit A Ticket