Please be aware the SUNY Online Support Services Help Desk will be closed on Saturday December 24, Sunday December 25, Saturday December 31, and Sunday January 1, 2023. Monday to Friday office hours remain the same.

You may contact SUNY for Brightspace help at any time by submitting a support request at our Help Desk web page or sending an email to SUNYOnlineHelp@suny.edu. Contacts may also leave a voicemail by calling the toll free number  at 1-844-673-6786 or direct at 518-320-1300. International callers need to call the direct line.  

Standard SUNY Online Help Desk office hours are Monday-Friday 7:00AM-12:00AM midnight, Saturday 10:00AM-6:00PM and Sunday 10:00AM-9:00PM Eastern Time.