SBConnect Troubleshooting

Audience: Faculty, Staff, Students and Teaching Assistants

This KB Article References: SBConnect (Adobe Connect Web Conferencing)
This Information is Intended for: Faculty, Staff, Students, Teaching Assistants
Last Updated: August 01, 2017

Generic:
Try a different browser. Chrome in particular has issues with running our SBConnect rooms.

1) Please use a wired connection, not wireless (especially for the lecturer).

2) Close all applications you are not using for your lecture. This includes IM, Facebook, e-mail etc. This will reduce the load on the network and on the processor.

3) Please use the connect add-in, not the browser. This will have superior VoIP and screen-sharing features.

4) Set the room bandwidth to DSL/Cable to accommodate participants with slow network connections. Click on Meeting > Preferences > Room Bandwidth

5) Set the video quality to a lower setting. Click on Meeting > Preferences > Video

6) Set the audio quality to “fast.” Click on Meeting > Preferences > Microphone.

7) Lower the screen share and quality. Click on Meeting > Preferences > Screen Share

8) If you are using the camera, you can pause the image to conserve bandwidth.

9) Run through the “audio setup wizard” every time, prior to each lecture. This is important in adjusting the mic. for ambient noise (silence levels).

10) If you are sharing PowerPoint slides, please upload them into a share pod. If it is a PPTX, it is better to convert them to PPT prior to upload. Do not view the PPT locally and share from your computer.

11) If you are screen-sharing, share your entire desktop. It is also helpful to have no desktop background. A solid color background works best.

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