Preventing forwarded emails from Qualtrics' email triggers from going to recipients spam

Audience: Clubs, Faculty, Postdocs, Researchers, Staff, Students and Teaching Assistants

This KB Article References: Qualtrics, Qualtrics
This Information is Intended for: Clubs, Faculty, Postdocs, Researchers, Staff, Students, Teaching Assistants
Last Updated: August 11, 2020
Average Rating: Not Rated
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Qualtrics emails are whitelisted and do not go to spam. However when you forward these Qualtrics messages they go to spam.

•  Will not get spammed:

•  WILL GET SPAMMED:

Solution: 
 
Remove the From: section of the forwarded message area before sending.  
We think Google flags this as a forwarded, spoofed email. 

 

Extra Information:

You can see if a message was marked as spam by the MTA (our mail transfer agent) by clicking on the 3 dots > Show original
If it was spammed it will have the tag  X-GM-Spam: 1 right before the Content-Type.

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