Managing Devices with DUO Security

Audience: Faculty, Researchers and Staff

This KB Article References: DUO Security Two-Step Login
This Information is Intended for: Faculty, Researchers, Staff
Last Updated: November 29, 2017

The Duo Self Service Portal allows you to add, remove or change default devices. 

  • Why add additional devices?  
    • It is highly recommended that you have at least 2 devices enrolled in case one becomes damaged or unavailable.   If you do not have at least a second device enrolled, you can put in a ticket with support and they will work with you to find a solution.  However, if you do have another device enrolled and your default device is unavailable, you can quickly switch default devices. 
  • What is the default device?  Why is it so important?
    •  Your default device is the main device you plan on using to log into any system that requires two-step login.  The recommendation is to use your smart phone with the Duo app installed.  This will send you a push notifcation any time you log into a system that requires two-step.  You will be prompted to approve the request on your smart phone to finish authenticating into the system.
    • Should your default device become unavailable to you, you can switch it to another device like a landline that you previously enrolled.   If you do not have a 2nd device enrolled that is available to you, you'll need to report it by creating a ticket or calling support.

To add, remove or change the default device you authenticate from, log in with your NetID and NetID Password to Duo Self Service Portal: 

IMPORTANT:  Next, you will need to authenticate further into the portal, choose a device and then choose an authentication method on the screen below.  If you do not see the down arrow ▼ in the Device field, then you only have 1 device enrolled.  You can only use this device to finish authenticating into the Duo Self Service Portal.  If the device is unavailable, you'll need to contact support to get a passcode to enter.

Authenticated methods explained 

  • Duo Push - A push notification is a message that pops up on your device that has the Duo App installed.  This is the recommended method.  When you receive a push notification on your phone, you will be prompted to "Approve" by tapping a button on your phone.
  • Call Me - This is a phone call that can be from any smart phone or landline that you have previously enrolled in Duo.  Your phone will ring and when you answer it, you will be asked to press any key to finish the authentication.
  • Passcode - If all other options are unavailable, the Duo Administrator may send you a passcode to enter to finish the authentication. 

Once you have passed this screen you can add, remove or change the default device from the instructions below:

Add a Device

  1. Choose a device to add.  We will choose a landline (office phone) as a second device:
  2. Enter the number and verify it is correct:
  3. Click Continue and then Save at the bottom of the screen.

Remove a Device

  1. Click Device Options next to the device you want to remove:
  2. Click the trash can button to remove this device:

Change the Default Device

Next to  Default Device click the down pointing arrow to select another device:

Then scroll down and click Save.



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