Getting Started with Your Stony Brook Zoom Account (or Set up Your Zoom Account Again to Fix Issues)

Even if you've used Zoom before, the first time you use your Stony Brook Account (or to resolve issues with a Stony Brook Zoom Account not working as expected), start by signing into stonybrook.zoom.us in an incognito/private browser window. 

Audience: Faculty, Staff and Students

This KB Article References: Zoom, Zoom for Faculty
This Information is Intended for: Faculty, Staff, Students
Last Updated: July 03, 2020
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Even if you've used Zoom before, the first time you use your Stony Brook Zoom Account, start by signing in at stonybrook.zoom.us.

Troubleshooting

If you paid for your own Zoom Pro account with your @stonybrook.edu email address, to add your account to Stony Brook's Zoom, submit a request to Zoom indicating you want to have your personal account integrated with your employer's account and provide our domain, "stonybrook.edu" (it may take a few days before Zoom works with you to resolve this).
If you're having issues with your Zoom account (you can't host your own meetings, people say you're signed in as a guest, you can't access meetings requiring @stonybrook.edu authentication) follow these instructions in an incognito browser window to set up your account correctly.

Sign into your Stony Brook Zoom account in a browser

  1. Open Chrome (or another browser like Firefox or Safari)
  2. Open an incognito (private) browser window using the keyboard shortcut ctrl + shift + N on Windows or command + shift + N on Mac
  3. In that incognito browser window, go to stonybrook.zoom.us
  4. Click Sign in and sign in with your NetID and NetID Password
  5. If you had an existing Zoom account and are prompted to link or transfer from your account, follow the prompts to do so and look for a confirmation email.
  6. Your Zoom Account displays

Learn more about Getting Started with Zoom

Ensure that you are logged in correctly in the Web, App and Google Calendar

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