Getting Started with Your Stony Brook Zoom Account (or Set up Your Zoom Account Again to Fix Issues)

Even if you've used Zoom before, the first time you use your Stony Brook Account (or to resolve issues with a Stony Brook Zoom Account not working as expected), start by signing into in an incognito/private browser window.

Audience: Faculty, Staff and Students

This KB Article References: Zoom, Zoom for Faculty
This Information is Intended for: Faculty, Staff, Students
Last Updated: May 06, 2020

Sign into Your Stony Brook Zoom Account

Even if you've used Zoom before, the first time you use your Stony Brook Zoom Account, start by signing in at

If you're having issues with your Zoom account (you can't host your own meetings, people say you're signed in as a guest, you can't access meetings requiring authentication) follow these instructions in an incognito browser window to set up your account correctly.
  1. Open Chrome (or another browser like Firefox or Safari)
  2. Open an incognito (private) browser window using the keyboard shortcut ctrl + shift + N on Windows or command + shift + N on Mac
  3. In that incognito browser window, go to
  4. Click Sign in and sign in with your NetID and NetID Password*
  5. If you had an existing Zoom account and are prompted to link or transfer from your account, follow the prompts to do so and look for a confirmation email.
  6. Your Zoom Account displays

Learn more about Getting Started with Zoom

*Sign into Zoom at with your NetID and NetID Password. If you don't know your NetID or NetID password, find them online now New!
(In the Stony Brook Password Reset tool, start by updating your profile, and then you will see your NetID and/or be able to reset your password)

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