Fixing Paused Blackboard Assessments When Honorlock Is Not Enabled on the Exam

Audience: Faculty and Students

This KB Article References: Honorlock, Blackboard
This Information is Intended for: Faculty, Students
Last Updated: November 17, 2020
Average Rating: 4/5
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Honorlock has received reports from some exam takers stating that their Blackboard assessment was pausing, even when Honorlock was not enabled on the exam. This happens to devices where the last exam that was taken did not end properly. In these instances, it's possible that the extension perceives the student is attempting to re-enter the initial exam without the camera running and therefore pauses the exam screen.

Students that encounter this error can uninstall and reinstall the Honorlock extension, or try to use a different device (if they do not have rights to manage their own extensions).

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